Customer Team Leader

CO-OP; Oxenhope; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Full training and career development

30% discount on Co-op products

Flexible access to pay as you earn

Up to 10% pension contributions

36 days of holiday pro-rata

GP access 24/7

Cycle to work scheme

Supportive policies

Résumé du poste

Co-op is seeking a Customer Team Leader to head a small store team and oversee daily operations on shifts including early mornings, evenings, and weekends. The role may involve post office duties or bakery support as needed, delivering essential community services.

You will drive sales, ensure stock accuracy, and represent Co-op in the local area while growing member engagement and community partnerships. Training and development are provided to help you progress.

Qualifications

• Experience in leading small teams within a retail environment.
• Ability to motivate and coach others for excellent service.
• Strong merchandising and stock awareness skills.

Responsabilités

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, handling transactions at the post office counter.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Connaissances

Leadership

Team management

Customer service

Retail operations

Description du poste

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview. Duties will include working on our Post Office Counters. 30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring Passion for people and leadership

• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.