Customer Team Leader

CO-OP; Delph; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Colleague discount 30%

Full training and career development

Flexible pay options

Up to 10% pension contributions

36 days holiday pro-rata

GP access 24/7

Cycle to work scheme

Market-leading policies

Job summary

CO-OP is seeking a Customer Team Leader for a small store in the community. You will lead the team on shift, deliver great service and keep operations running smoothly on the shop floor and tills.

You’ll motivate colleagues, support merchandising and stock control, and promote Co-op membership while engaging with local communities and charities. The role offers part-time hours with overtime and a permanent contract.

Qualifications

• Experience in retail or team leadership.
• Able to coach and motivate others.
• Flexible with shifts and weekend work if required.

Responsibilities

• Oversee day-to-day store operations by leading the shift.
• Motivate, coach and support the team to deliver great service.
• Work hands-on on the shop floor and tills to drive efficiency.
• Support merchandising, stock accuracy and HR processes to improve store performance.
• Champion the Co‑op brand through community engagement and membership growth.

Skills

Leadership

Customer service

Team management

Retail operations

Job description

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you’ll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Pay: £14.48 per hour

Contract: 18 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales, At Co-op, we’re owned by our members.

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you through life's big moments