Customer Team Leader

Co-op Group; Orpington; On-site; GBP 23,000 - 33,000; Part time

Benefits offered by this job

Colleague discount 30%

Flexible pay access

Pension contributions up to 10%

36 days holiday pro-rata

GP access 24/7

Cycle to work scheme

Job summary

Co-op Group is seeking a Customer Team Leader to manage a small store team during night shifts from 22:00 to 06:00. The role is permanent, part-time (32 hours per week) with regular overtime, based in a Co-op store in the UK.

Responsibilities include leading shifts, merchandising, stock checks, and supporting in-store services and post office or bakery tasks where relevant. You will champion Co-op membership, engage with the local community, and help drive customer service excellence while

Qualifications

• Minimum criteria are stated in the job posting.
• You must be aged 18+ to authorise age-related sales.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op membership and community engagement to drive growth.

Skills

Leadership

People skills

Retail experience

Team management

Flexible working

Job description

Pay: £20.56 per hour including London allowance and night shift premium

Contract: 32 hours per week + regular overtime, permanent contract, part time

Working pattern: Night shift to cover the hours between 10pm to 6am, specific nights to be discussed at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you will be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring:

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion