Customer Team Leader

TN United Kingdom; Hove; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking Customer Team Leaders to join their friendly team. This role offers a unique opportunity to lead and support a dedicated team while ensuring exceptional customer service. With full training provided, you'll develop your leadership skills in a supportive environment that values inclusivity and community engagement. Enjoy generous benefits such as a substantial discount on products, a robust pension scheme, and access to virtual healthcare services. If you're passionate about customer care and team development, this is the perfect opportunity for you.

Benefits

36 days holiday

10% pension contribution

30% discount on products

Virtual healthcare services

Wagestream app

Employee assistance service

Cycle-to-work scheme

YuLife app rewards

Qualifications

• Genuine care for customer needs and the ability to lead a team.
• Strong organizational and problem-solving skills.

Responsibilities

• Provide friendly and thoughtful service while managing the store.
• Develop team capabilities through coaching and training.

Skills

Customer Service

Team Leadership

Problem Solving

Communication

Organizational Skills

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

1. Provide friendly and thoughtful service – give welcoming, helpful, and considerate service every day, often managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when necessary and delivering various HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.
7. Build relationships and engage with your local community, supporting the Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. The ability to balance leading and supporting your team while actively working on the shop floor.
3. Great people skills to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow, and develop your leadership skills.
6. The flexibility to work various shifts.

Why Co-op?

1. Full, paid training and dedicated support for your personal development and career progression.
2. 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
3. A pension scheme with up to 10% employer contributions.
4. Wagestream – a money management app giving access to a percentage of your pay as you earn it.
5. 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
6. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. YuLife – an app rewarding healthy behaviors with discounts and vouchers.
9. Rotas shared three weeks in advance and accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who meet the minimum criteria and apply through the scheme. When you apply, we’ll ask if you’d like to be considered under this scheme. If invited for an interview, we’ll ask about any reasonable adjustments needed to participate.