Client Services Team Leader

Nuffield Health; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

An established industry player is looking for a Client Services Team Leader to oversee operations at a medical centre. This role involves leading a team of administrators to ensure a seamless client experience, managing bookings, and enhancing customer satisfaction. With no weekends or bank holidays, the position offers a great work-life balance. The company values employee wellbeing, providing benefits such as free gym membership and health assessments. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Free Gym Membership

Health Assessments

Retail Discounts

Pension Options

Qualifications

• Experience in a customer service environment is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Manage the booking system and ensure efficient processing of enquiries.
• Lead a multidisciplinary team to exceed customer service expectations.
• Enhance the customer journey through continuous review and improvement.

Skills

Customer Service

Communication Skills

Organizational Skills

IT Skills (Excel, PowerPoint, Word)

Multitasking

Job description

Client Services Team Leader

JP Morgan Canary Wharf | Administration | Permanent | Full-time | Monday - Friday

Salary: Up to £29,200 per annum, dependent on experience

Hours: 40 hours per week

No weekends or Bank Holidays

We are seeking a Client Services Team Leader to oversee operations at our JP Morgan medical centre. Your role will involve leading a team of administrators to ensure the seamless functioning of reception, prioritizing the client journey.

The Client Services Team Leader will handle enquiries, appointments, and bookings with utmost attention to detail and customer focus, creating a professional first impression for visitors. The medical centre offers GP, physiotherapy, and nursing appointments across two London sites and Bournemouth.

Responsibilities include:

• Managing the booking system to ensure efficient processing of all enquiries
• Leading and collaborating within a multidisciplinary team to exceed customer service expectations
• Enhancing the ‘Customer Journey’ through continuous review and improvement
• Managing diaries and client appointments for all departments
• Assisting with events
• Communicating effectively with clients and staff face-to-face, via phone, and in writing
• Maintaining a tidy and organized reception area
• Working closely with all departments to ensure consistent, professional service delivery
• Completing monthly KPIs and reports
• Bringing experience from a customer service environment
• Possessing outstanding communication and customer service skills
• Being approachable, personable, adaptable, and eager to improve customer experience
• Exhibiting strong planning and organizational skills with the ability to multitask
• Paying close attention to detail
• Thriving under pressure
• Being flexible with a proactive, positive attitude
• Holding excellent IT skills, including proficiency in Microsoft Excel, PowerPoint, and Word

Our Benefits

We aim to make you feel valued and supported. Our benefits include fitness, lifestyle, health, and wellbeing rewards such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we care about your wellbeing.

Join us and shape your future today.

If interested, apply now. We review applications as received and may close the advert early if we receive a high volume of applications. Early application is encouraged to be considered for this role.

It starts with you.