Customer Team Leader

TN United Kingdom; Pewsey; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Customer Team Leaders to join their dynamic team. This role offers the opportunity to lead a friendly team, ensuring exceptional customer service while managing store operations. With full training provided and a commitment to personal development, you will foster an inclusive culture and build strong community relationships. Enjoy amazing benefits, including generous holidays, a pension scheme, and virtual healthcare services. If you're passionate about making a difference and growing your leadership skills, this role is perfect for you.

Benefits

36 days holiday

10% employer pension contributions

30% discount on products

Wagestream access

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

YuLife rewards app

Qualifications

• Genuine care for customers and members.
• Ability to balance leading and supporting your team.

Responsibilities

• Provide friendly and thoughtful service every day.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.

Skills

Customer Service

Leadership

Organizational Skills

Problem-Solving

Communication

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

About the role

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

1. Provide friendly and thoughtful service – giving friendly, welcoming, helpful, and thoughtful service every day, often managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
5. Support your store manager by deputising when they’re not working and delivering various HR processes.
6. Lead the introduction of new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
7. Build relationships and engage with your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while also working on the shop floor.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co-op?

• Full, paid training and support for your personal development and career progression.
• 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We aim for our stores to be inclusive environments, where colleagues can reach their full potential. We celebrate our differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re part of the Disability Confident scheme, offering an interview to disabled candidates who meet the minimum criteria. When you apply, you’ll be asked if you’d like consideration under this scheme. If invited to interview, you can request reasonable adjustments to participate fully.