Customer Team Leader

Co-op; Brae; On-site; Full time

Job summary

An established industry player is seeking a Customer Team Leader to join their dynamic team in Brae. This role offers a fantastic opportunity to lead a dedicated team, ensuring excellent customer service while managing store operations. You will be responsible for coaching team members, handling various tasks, and engaging with the local community. With full training provided and a range of benefits, including generous holiday and discounts, this position is perfect for someone looking to grow their career in a supportive environment. If you have a passion for customer care and team leadership, this role is for you!

Benefits

36 days holiday

10% pension contribution

30% discount on products

Virtual healthcare services

Wagestream access

Employee assistance service

Cycle-to-work scheme

Paid training

Qualifications

• Ability to lead and support a team while providing excellent customer service.
• Strong organizational and problem-solving skills are essential.

Responsibilities

• Provide friendly service and support on the post office counter.
• Coach and develop team members while ensuring store safety and operations.
• Manage stock accuracy and assist in community engagement.

Skills

Customer Service

Team Leadership

Organizational Skills

Problem-Solving

Communication Skills

Job description

Customer Team Leader
Location: Hillside, Brae, ZE2 9QG
Pay: £13.32 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role will include work on our Post Office Counters.

Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you’ll do

1. Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
3. Make sure that the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
5. Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
6. Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
7. Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
3. Great people skills, with the ability to build positive relationships with customers and colleagues.
4. Strong organisational and problem-solving skills.
5. A desire to learn, grow and develop your leadership skills.
6. The flexibility to work a range of different shifts.

Why Co-op?

1. Full, paid training and dedicated support for your personal development and career progression.
2. 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
3. A pension scheme with up to 10% employer contributions.
4. Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
5. 36 days of holiday (including bank holidays, pro rata for part time colleagues).
6. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
7. 24/7 employee assistance service.
8. Rotas shared three weeks in advance and accessible on your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.