Team Leader

VoiceAbility; South Kesteven; Remote; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to drive quality advocacy services across various health boards. This role involves managing a dedicated team, ensuring they deliver exceptional support to those in need. The ideal candidate will possess strong leadership skills and a background in welfare or health support, committed to fostering a culture of continuous development. Join this forward-thinking organization and make a meaningful impact in the lives of individuals seeking to be heard. With a range of benefits including professional development support and flexible working arrangements, this opportunity is perfect for those looking to make a difference.

Benefits

28 days annual leave plus bank holidays

5% employer pension

Life Assurance Cover

24/7 Employee Assistance programme

Access to remote counselling service

Paid Disability Leave

Paid compassionate Leave

Support with continuous professional development

Qualifications

• Experience managing a team in welfare or health support roles.
• Strong leadership skills with a focus on advocacy and client outcomes.

Responsibilities

• Ensure high standards of advocacy and support for clients.
• Lead and develop a team to achieve excellence in service delivery.

Skills

Team Leadership

Advocacy Skills

Risk Management

Coaching

Data Interpretation

Education

Experience in Welfare or Health and Social Care

Job description

Location: Scotland (travel across various health boards, home based for administration)

Salary: £27,500 - £31,500 per year

Contract Type: Permanent

Position Type: Full Time

All applications by Midnight on Sunday 27th April 2025, however, we reserve the right to withdraw this vacancy before this date.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a new Team Leader to join our team. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit www.voiceability.org.

About the role

We have an exciting opportunity for a Team Leader to join our team covering a variety of health boards. You will be a passionate supporter of quality-driven, outcome-centric advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients.

About you

We are looking for a strong and resilient leader with experience of managing a team. Desirably you will have worked or volunteered in a welfare, supporting role, or caring for adults or young people who have support needs.

You will be committed to driving high performance and practice standards by actively engaging with our Practice Management team to interpret data, thereby making informed decisions and ensuring that the highest standards of advocacy are achieved.

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice.

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.

How will you make a difference?

You will be responsible for ensuring your team delivers the highest standards of advocacy, ensuring that all contact with clients is outcome-driven.

You will support your team and ensure that they have the necessary skills to make a difference in people's lives on a daily basis, assisting them to grow in confidence and empowering them to assist those in need of support.

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected.

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service.

5% employer pension & minimum 3% employee contribution.

Salary sacrifices pension scheme.

Separate Life Assurance Cover (equivalent of two times your annual salary).

24/7 Employee Assistance programme.

Access to remote counselling service.

Paid Disability Leave.

Paid compassionate Leave.

Support with continuous professional development

Access to Clifton Strengths Coaching for development.

Personal Development Plans.

How are staff supported to work remotely?

VoiceAbility has a small number of offices. Employees, including Team Leaders, are home-based for administration and meetings will be held online as well as in person in the relevant community.

When you need to travel for work, expenses will be paid (mileage or public transport costs).

VoiceAbility offers the usual regular manager one-to-ones, staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in-person approaches.

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility is a Disability Confident employer; any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Closing date for applications: Midnight on Sunday 27th April 2025, however, VoiceAbility reserves the right to withdraw this vacancy before this date.

Want to know more about VoiceAbility and the role?

Please call Emily Johnston, Operations Manager, on 07593525666 for an informal chat.