Customer Supporter

LLOYD'S REGISTER INTERNATIONAL; Overton; On-site; GBP 12,398,000 - 15,154,000; Part time

Benefits offered by this job

Health & wellbeing support

Life insurance

Flexible working

Training & development

Inclusive culture

Staff networks

Job summary

Lloyd's Register International is hiring a Customer Supporter to join our Retirement Community at The Winding, Helsby, WA6 0FP. The role offers front-of-house reception support, friendly activities, and community engagement for residents.

Working 15 hours per week at £13.23 per hour, you will help residents connect, plan events, and ensure daily life runs smoothly, with weekend flexibility. We value compassion, reliability, and a customer-focused approach.

Qualifications

• Welcome customers and provide front-of-house reception support.
• NVQ Level 2 in Health and Social Care, or willingness to work towards it.
• Weekend working may be required.

Responsibilities

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms

Skills

Interpersonal & customer care

Reception front-of-house

Task prioritisation

MS Word & Excel basics

Education

NVQ Level 2 in Health and Social Care

Job description

Title: Customer Supporter

Frodsham, Cheshire, GB, WA6 0FP

Customer Supporter

The Winding, Cable Drive, Helsby, WA6 0FP

£13.23 per hour

15 Hours per week

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at The Winding, Cable Drive, Helsby, WA6 0FP.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

Your role

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms

(If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).

Your skills

• Ability to develop and lead activities that involve and inspire customers
• Strong interpersonal and customer care skills
• Confidence in prioritising tasks and meeting deadlines
• Basic Microsoft Word and Excel knowledge
• This role may require weekend working so a flexible approach is required
• NVQ Level 2 in Health and Social Care, or willingness to work towards it

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangementsandannual leave purchase scheme
• Company-funded trainingand ongoing career development opportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

#SancSLiving

We work closely with the Home Office in order to prevent illegal working.

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