Customer Support & Success Associate I

Freudenberg; Port Talbot; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Freudenberg in Port Talbot is seeking a Customer Support Representative I to resolve customer inquiries and complaints fairly and effectively, and to provide product and service information. You will build strong relationships with customers to understand their needs and contribute to ongoing satisfaction.

Additionally, you will assist in developing improvement plans from feedback and coordinate with Quality Management and Planning to ensure new products are set up correctly in the system and

Job description

Freudenberg in Port Talbot is seeking a Customer Support Representative I to resolve customer inquiries and complaints fairly and effectively, and to provide product and service information. You will build strong relationships with customers to understand their needs and contribute to ongoing satisfaction.

Additionally, you will assist in developing improvement plans from feedback and coordinate with Quality Management and Planning to ensure new products are set up correctly in the system and