Customer Support Specialist: Build Relationships

000844 Freudenberg Flow Technologies Ltd.; Port Talbot; On-site; GBP 21,000 - 26,000; Full time

Job summary

Freudenberg Flow Technologies Ltd. is seeking a customer service-focused role to resolve inquiries, provide product information, and build strong customer relationships.

You will collaborate with Quality Management and Planning to ensure new products are properly set up and maintained in systems. The role emphasizes developing improvement plans in response to customer feedback, with a focus on accuracy and cross-functional cooperation.

Qualifications

• Formal training or work experience in customer service
• Ability to understand and communicate product information
• Proven ability to build and maintain customer relationships

Responsibilities

• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers
• Builds and maintains strong relationships with customers to gain an understanding of customer needs
• Assist in the development of improvement plans and programs in response to customer feedback.
• Cooperation with Quality Management & Planning to ensure new products are set up in the system
• Ensures correctness and completeness in cooperation with local entities and customers

Skills

Customer service

Relationship building

Product information

Job description

Freudenberg Flow Technologies Ltd. is seeking a customer service-focused role to resolve inquiries, provide product information, and build strong customer relationships.

You will collaborate with Quality Management and Planning to ensure new products are properly set up and maintained in systems. The role emphasizes developing improvement plans in response to customer feedback, with a focus on accuracy and cross-functional cooperation.