Customer Support Representative I

Freudenberg; Port Talbot; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Freudenberg in Port Talbot is seeking a Customer Support Representative I to resolve customer inquiries and complaints fairly and effectively, and to provide product and service information. You will build strong relationships with customers to understand their needs and contribute to ongoing satisfaction.

Additionally, you will assist in developing improvement plans from feedback and coordinate with Quality Management and Planning to ensure new products are set up correctly in the system and

Job description

## Customer Support Representative IApply: Port Talbot: Full time: Posted Today: R\\_00106906**Working at Freudenberg: We will wow your world!**# Responsibilities:• Resolves customer inquiries and complaints fairly and effectively • Provides product and service information to customers • Builds and maintains strong relationships with customers to gain an understanding of customer needs • Assist in the development of improvement plans and programs in response to customer feedback. • Cooperation with Quality Management & Planning to ensure new products are set up in the system • Ensures correctness and completeness in cooperation with local entities and customers# Qualifications:* Has skills developed through formal training or work experience The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.