Customer Support Representative I

000844 Freudenberg Flow Technologies Ltd.; Port Talbot; On-site; GBP 21,000 - 26,000; Full time

Job summary

Freudenberg Flow Technologies Ltd. is seeking a customer service-focused role to resolve inquiries, provide product information, and build strong customer relationships.

You will collaborate with Quality Management and Planning to ensure new products are properly set up and maintained in systems. The role emphasizes developing improvement plans in response to customer feedback, with a focus on accuracy and cross-functional cooperation.

Qualifications

• Formal training or work experience in customer service
• Ability to understand and communicate product information
• Proven ability to build and maintain customer relationships

Responsibilities

• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers
• Builds and maintains strong relationships with customers to gain an understanding of customer needs
• Assist in the development of improvement plans and programs in response to customer feedback.
• Cooperation with Quality Management & Planning to ensure new products are set up in the system
• Ensures correctness and completeness in cooperation with local entities and customers

Skills

Customer service

Relationship building

Product information

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers
• Builds and maintains strong relationships with customers to gain an understanding of customer needs
• Assist in the development of improvement plans and programs in response to customer feedback.
• Cooperation with Quality Management & Planning to ensure new products are set up in the system
• Ensures correctness and completeness in cooperation with local entities and customers

Qualifications:

Has skills developed through formal training or work experience

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion.

Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Flow Technologies Ltd.

Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.

Working at Freudenberg: "We will wow your world!" This is our promise.

As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.