Customer Support Representative I

Freudenberg Group; Clyne; On-site; GBP 24,000 - 31,000; Full time

Job summary

Freudenberg Group in the United Kingdom is seeking a customer-focused professional to resolve inquiries and complaints, provide product information, and build strong customer relationships. You will assist in developing improvement plans based on feedback and collaborate with Quality Management to set up new products in the system.

You'll work closely with local entities and customers to ensure accuracy and completeness, applying skills developed through formal training or experience.

Qualifications

• Experience handling customer inquiries and complaints.
• Ability to provide product and service information to customers.
• Ability to build and maintain strong relationships with customers.
• Experience developing improvement plans based on customer feedback.
• Collaborates with Quality Management & Planning to set up new products.

Responsibilities

• Resolves customer inquiries and complaints fairly and effectively.
• Provides product and service information to customers.
• Builds and maintains strong relationships with customers to gain an understanding of customer needs.
• Assist in the development of improvement plans and programs in response to customer feedback.
• Cooperation with Quality Management & Planning to ensure new products are set up in the system.
• Ensures correctness and completeness in cooperation with local entities and customers.

Skills

Customer service

Relationship building

Communication

Problem solving

Product knowledge

Quality management

Attention to detail

Formal training

Job description

• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers
• Builds and maintains strong relationships with customers to gain an understanding of customer needs
• Assist in the development of improvement plans and programs in response to customer feedback.
• Cooperation with Quality Management & Planning to ensure new products are set up in the system
• Ensures correctness and completeness in cooperation with local entities and customers
• Has skills developed through formal training or work experience