Customer Support Subsidence Claims

Davies Group; Worcester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Wellbeing centre

Job summary

Davies Group in Worcester is seeking a Subidence Building Technician to drive subsidence claims from mitigation through final repair and settlement. You will work desk-based as part of the subsidence team, communicating with customers, contractors and insurers to move claims forward and ensure compliant, timely outcomes.

The role suits someone with subsidence or building claims experience, a trade background, or a graduate building surveyor looking to progress.

Qualifications

• Subsidience/buildings insurance claims experience or related building trades
• Excellent communication and organisational skills
• Strong customer service focus
• Proficient in report writing and data entry

Responsibilities

• Interact with customers, contractors and insurers to progress subsidence claims
• Produce technical reports to meet SLAs
• Manage daily tasks and contractor performance
• Negotiate settlements and review contractor estimates
• Maintain claim information in the claims system

Skills

Subsidence claims

Customer service

Building surveying basics

Education

GCSE English C or equivalent

Tools

MS Excel

Report writing

Job description

We're looking for a Subsidence Building Technician to join our growing team and play a key role in helping customers navigate complex subsidence claims from mitigation through to final repair and settlement.
This is an exciting opportunity for someone with subsidence or property claims experience, a building professional with strong trade expertise, or a graduate surveyor looking to develop their career. You'll manage claims from start to finish, working with customers, contractors and insurers while overseeing investigations, repairs, cost control and settlement negotiations.
The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.
Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and helpful and the job holder will help ensure these values are embedded within their team.

What will your day look like:

Main duties and responsibilities will be to work as part of our desk-based subsidence team to drive subsidence claims towards settlement and will include:

• Communicating with customers, contractors and insurer clients over the telephone, email and in writing
• Production of technical reports, to meet SLA's
• Management of daily tasks
• Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
• Updating and creating building repair scopes using our in-house schedule of rates
• Assessing contractor estimates
• Negotiating cash settlements for repairs with policyholders
• Managing panel contractors, controlling repair schedules and costs
• Settling claims under delegated authority
• Maintain a high level of personal competence
• Adhere to Company systems and procedures
• Updating the claim information relevant claims IT system
• Actively promote the principle of Treating Customer Fairly
• Respond to requests and tasks set by the Senior members of the team.
• Undertake any other tasks that are reasonably assigned to you from time to time

Knowledge and Abilities:

• Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
• Demonstrate great communication and organisation skills
• Ability to demonstrate a high standard of customer service
• Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)
• Ability to thrive in a fast-paced target driven environment
• Positive attitude and be a flexible, adaptive, self-motivated team player
• Attention to detail and ability to assess and resolve problems and find solutions
• Some knowledge and understanding of Subsidence in relation to insurance claims
• Some knowledge or experience of managing technical building claims
• Some knowledge and understanding of Claims Handling
• Excellent telephone skills
• Experience and Understanding of Customer Service
• Excellent computer literacy
• Articulation and good communication skills
• The ability to organise own workload

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan