Norwegian CX Specialist - Multichannel Support

Percepta LLC; Daventry; On-site; GBP 29,000 - 35,000; Full time

Job summary

Percepta LLC in Daventry is seeking a fluent Norwegian-speaking Customer Experience Specialist to join our team. You will be the primary contact for Norwegian-speaking customers, handling enquiries, product and technical questions, and after-sales concerns with a focus on delivering a first-class experience.

In this role you will own each case from start to finish, collaborate with internal teams, maintain accurate CRM records, and contribute to continuous improvement of customer service

Qualifications

• Native or fluent Norwegian language skills, both written and spoken.
• Previous experience in a customer service, customer experience, contact centre, or case management environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to manage multiple customer cases and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• High level of attention to detail and accuracy.
• Experience using customer databases, CRM systems, and multiple computer applications.

Responsibilities

• Manage Norwegian-speaking customer enquiries via phone, email, and chat.
• Deliver an exceptional customer experience by building trust and ownership.
• Handle inbound and outbound communications professionally.
• Act as a knowledgeable resource for products and support.
• Investigate and resolve customer concerns using internal resources.
• Liaise with multiple departments to resolve issues promptly.
• Maintain accurate records in CRM systems.
• Follow up on enquiries to ensure satisfactory resolution.
• Contribute to continuous improvement initiatives.
• Meet performance objectives, service levels and quality targets.
• Provide feedback to support ongoing improvements.
• Support colleagues in a collaborative team environment.

Skills

Norwegian language

Customer service

CRM software

Communication skills

Multichannel support

Problem solving

Education

Further Education

A-Levels

Higher Education

ONC

Tools

Microsoft Office

CRM systems

Business systems

Job description

Percepta LLC in Daventry is seeking a fluent Norwegian-speaking Customer Experience Specialist to join our team. You will be the primary contact for Norwegian-speaking customers, handling enquiries, product and technical questions, and after-sales concerns with a focus on delivering a first-class experience.

In this role you will own each case from start to finish, collaborate with internal teams, maintain accurate CRM records, and contribute to continuous improvement of customer service