Norwegian Customer Experience Specialist

Percepta LLC; Daventry; On-site; GBP 29,000 - 35,000; Full time

Job summary

Percepta LLC in Daventry is seeking a fluent Norwegian-speaking Customer Experience Specialist to join our team. You will be the primary contact for Norwegian-speaking customers, handling enquiries, product and technical questions, and after-sales concerns with a focus on delivering a first-class experience.

In this role you will own each case from start to finish, collaborate with internal teams, maintain accurate CRM records, and contribute to continuous improvement of customer service

Qualifications

• Native or fluent Norwegian language skills, both written and spoken.
• Previous experience in a customer service, customer experience, contact centre, or case management environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to manage multiple customer cases and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• High level of attention to detail and accuracy.
• Experience using customer databases, CRM systems, and multiple computer applications.

Responsibilities

• Manage Norwegian-speaking customer enquiries via phone, email, and chat.
• Deliver an exceptional customer experience by building trust and ownership.
• Handle inbound and outbound communications professionally.
• Act as a knowledgeable resource for products and support.
• Investigate and resolve customer concerns using internal resources.
• Liaise with multiple departments to resolve issues promptly.
• Maintain accurate records in CRM systems.
• Follow up on enquiries to ensure satisfactory resolution.
• Contribute to continuous improvement initiatives.
• Meet performance objectives, service levels and quality targets.
• Provide feedback to support ongoing improvements.
• Support colleagues in a collaborative team environment.

Skills

Norwegian language

Customer service

CRM software

Communication skills

Multichannel support

Problem solving

Education

Further Education

A-Levels

Higher Education

ONC

Tools

Microsoft Office

CRM systems

Business systems

Job description

GB-ENG-Daventry

About the Role

We are looking for a fluent Norwegian-speaking Customer Experience Specialist to join our team in Daventry. This role is ideal for a customer-focused professional who is passionate about delivering exceptional service and building lasting relationships with customers.

As a Customer Experience Specialist, you will act as the primary point of contact for Norwegian-speaking customers, managing enquiries, product and technical questions, and after-sales concerns. You will take ownership of each case from start to finish, working closely with internal stakeholders to ensure issues are resolved efficiently and customers receive a first-class experience.

Success in this role comes from understanding customer needs, demonstrating empathy, and delivering effective solutions while maintaining a high level of professionalism and customer satisfaction.

What You'll Be Doing

• Manage customer enquiries and cases for Norwegian-speaking customers via phone, email, and chat.
• Deliver an exceptional customer experience by building trust, ownership, and enthusiasm throughout every interaction.
• Handle both inbound and outbound customer communications professionally and efficiently.
• Act as a knowledgeable resource for products, services, and support-related enquiries.
• Investigate and resolve customer concerns using all available internal resources and support functions.
• Liaise with multiple departments and stakeholders to ensure customer issues are resolved promptly.
• Maintain accurate and detailed records of customer interactions within CRM systems.
• Follow up on customer enquiries and outstanding cases to ensure satisfactory resolution.
• Utilise customer satisfaction tools and processes to achieve positive outcomes for customers.
• Participate in business-related projects and continuous improvement initiatives.
• Meet individual and team performance objectives, service levels, and quality targets.
• Provide feedback and suggestions to support ongoing improvements in customer experience and operational processes.
• Support colleagues and contribute positively as part of a collaborative team environment.

What We're Looking For

• Native or fluent Norwegian language skills, both written and spoken.
• Previous experience in a customer service, customer experience, contact centre, or case management environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to manage multiple customer cases and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• High level of attention to detail and accuracy.
• Experience using customer databases, CRM systems, and multiple computer applications.
• Ability to remain calm, professional, and resilient in a fast-paced environment.
• Experience within the automotive industry.
• Knowledge of commercial vehicles or fleet operations.
• Experience supporting customers through multiple channels including phone, email, and live chat.
• Experience working with CRM and case management systems.

Qualifications

• Further Education qualification, A-Levels, Higher Education qualification, ONC, or equivalent relevant experience.
• Excellent interpersonal and communication skills.
• Active listening and questioning techniques.
• Strong organisational and time management skills.
• Ability to exercise sound judgement and make customer-focused decisions.
• Ability to influence and communicate effectively both verbally and in writing.
• Strong attention to grammar, spelling, and written communication.
• Adaptability and flexibility when handling different customer situations.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office applications and multiple business systems.
• Professional and positive approach to customer interactions.

Salary & Benefits

£32,000 per annum

This is an excellent opportunity for a fluent Norwegian speaker to join a supportive and dynamic customer experience team. You'll play a key role in delivering outstanding service to Norwegian customers while developing your customer relationship, problem-solving, and case management skills in an international environment.

From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market wesupport.