Customer Support Specialist, Dutch

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Customer Support Specialist fluent in English and Dutch to join their dynamic team in London. This role involves supporting customers with Global Payroll and Benefits, managing inquiries through various communication channels, and collaborating with product teams to enhance services. Ideal candidates should possess strong communication and problem-solving skills, along with a commitment to customer satisfaction. Join a diverse and inclusive team dedicated to helping clients unlock their full potential with cutting-edge solutions.

Qualifications

• 3+ years of experience in a customer/client-facing role.
• Strong communication and problem-solving skills with attention to detail.

Responsibilities

• Support customers and resolve issues related to Global Payroll and Benefits.
• Manage customer issues from start to finish in a dynamic environment.

Skills

Fluent in English

Fluent in Dutch

Strong communication skills

Problem-solving skills

Organizational skills

Job description

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Customer Support Specialist, Dutch, London

Client: Rippling

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

f44ed91b9786

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate manual tasks. For example, onboarding a new employee can be done in 90 seconds by setting up payroll, health insurance, work computers, and third-party apps like Slack, Zoom, and Office 365.

Based in San Francisco, CA, Rippling has raised $1.2B from top investors including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks. It was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

We are building a world-class Support team dedicated to helping customers realize Rippling's full potential. Team members focus on resolving customer challenges and contributing to product improvements.

If you're someone who sees a challenge like climbing 10,000 stairs, pauses, gets excited, and seizes the moment—this role is for you!

This role requires fluency in English and Dutch.

What you will do

• Support Rippling customers and resolve issues related to Global Payroll and Global Benefits.
• Manage customer issues from start to finish in a dynamic environment.
• Use chat, email, and video conferencing to assist customers with Rippling’s products.
• De-escalate and resolve issues leveraging platform and industry expertise.
• Document product functionality and country-specific nuances; train Global Support Team members.
• Become a product expert and a resource for customers and colleagues.
• Identify areas for improvement and collaborate with Product and Engineering teams for automation and new features.
• Work efficiently under time constraints and meet deadlines to satisfy client needs.

What you will need

• Fluent in English and Dutch
• Availability to work Monday - Friday from 9AM to 6PM GMT
• At least 3 years of experience in a customer/client-facing role
• Strong communication skills
• Problem-solving skills with attention to detail
• Organizational skills and experience in process improvement
• Flexibility to adapt to changing responsibilities

About the Team

We are committed to building a supportive, diverse, and inclusive team that helps customers unlock Rippling's full potential. Team members focus on resolving challenges and contributing to product enhancements.

Additional Information

Rippling is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, disability, sex, gender, age, sexual orientation, veteran status, or other protected characteristics. We provide reasonable accommodations for candidates with disabilities. To request accommodations, please email [emailprotected].

While we value in-office collaboration, employees within a 40-mile radius are expected to work at least three days a week in the office, as per current policy.