Technical & Application Analyst

Tructyre; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Additional holiday days for long state

Pension Scheme matched contributions

Life Insurance

Enhanced Maternity & Paternity pay

Company Sick Pay Scheme

Refer & Earn Programme

Employee Assistance Programme

Job summary

Tructyre is seeking a highly skilled and analytical Technical and Application Analyst to join our team, supporting and maintaining core systems across the UK.

You will bridge business problems and technology, manage incidents and changes, and collaborate with UK and European teams to ensure resilience and uptime.

This role is full-time, hybrid with two days in the office per week, offering a pension scheme and life insurance as part of a competitive package.

Qualifications

• Experience in ITIL Service Management.
• Expert in Windows architecture and environment.
• Active Directory and LDAP.
• Expert in Microsoft Azure including solutions such as ADF.
• SQL Server and/or Postgres (Infrastructure and DBA activities).
• Familiar with networking topologies and protocols.
• Disaster Recovery and BCP planning.
• Automated scripting: PowerShell and VBScript.

Responsibilities

• Provide thorough technical systems support to internal and external customers.
• Identify operational problems and document troubleshooting methods for future use.
• Troubleshoot, resolve, implement or escalate incidents and service requests.
• Follow IT Service Management Processes as dictated by SOPs.
• Ensure IT systems function within SLAs.
• Design, implement and support new solutions; maintain platforms and systems.
• Act as primary project resource within SME knowledge areas.
• Create and maintain IT processes.
• Support the Application Super Users Group.
• Build and maintain relationships with colleagues in the UK and Europe.

Skills

ITIL

Windows architecture

Active Directory

Azure

Networking basics

BCP/DR

Scripting (PowerShell, VBScript)

Tools

SQL Server

PostgreSQL

Active Directory

Azure

Job description

Full-time, Permanent, Hybrid (2 days in the office per week)

Tructyre is on a mission to "De-risk Britain’s Fleet." We are currently seeking a highly skilled and analytical Technical and Application Analyst to join our team.

In this pivotal role, you will support, manage, and maintain the core systems that underpin our nationwide production services. You are a technical expert who can bridge the gap between business problems and technological designs, ensuring our infrastructure is resilient, scalable, and aligned with both UK and European Group objectives.

Key Responsibilities as a Technical & Application Analyst:

• Provide thorough technical systems support to both internal and external customers.
• Identify operational problems, documenting methods of troubleshooting and correction for future use in the form of work instructions.
• Troubleshoot, resolve, implement or elevate Incidents, service requests or alerts as required.
• Follow IT Service Management Processes as dictated by SOPs.
• Ensuring all IT systems function within the parameters of the SLAs.
• Problem solving and new solution design, implementation and support.
• Maintenance and support, project work and delivery of multiple platforms and systems.
• Act as primary project resource within areas of SME knowledge.
• Creation and maintaining the IT processes.
• Help and support the Application Super Users Group.
• Build and maintain effective working relationships with colleagues in the UK and Europe.

Requirements for a Technical & Applications Analyst:

• Experience working within ITIL Framework of Service Management.
• Expert in Windows architecture and environment.
• Active Directory and LDAP.
• Expert in Microsoft Azure including solutions such as ADF.
• SQL Server and/or Postgres (Infrastructure and DBA Activities).
• Familiar with networking topologies, networking hardware and exposure to network standards and network protocols.
• Disaster Recovery and BCP Planning.
• Automated scripting skills (PowerShell, VBScript) as well as general scripting.

Benefits as an IT Service Delivery Manager:

• Additional holiday days for long service
• Pension Scheme matched contributions up to 4.5% of basic salary
• Life Insurance
• Enhanced Maternity & Paternity pay
• Company Sick Pay Scheme
• Refer & Earn Programme
• Employee Assistance Programme

About Us

Tructyre’s mission is to eliminate tyre-related risks for Britain’s fleet of trucks, trailers, buses, and coaches. We do this by quickly fitting tyres, proactively preventing issues to enhance uptime and save money, and stepping in with urgent solutions when needed. De-risking isn’t just about tyres; it’s about making fleet management safer and more efficient, ensuring that tyres are one less worry for operators. We de-risk Britain’s fleets, keeping customers operational and cost-effective.