Customer Support Specialist

JR United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An innovative Med-Tech organization is seeking a skilled Customer Success Specialist to enhance NHS software across UK GP practices. This role involves being the first point of contact for users, providing expert support through various channels, and troubleshooting technical issues. You'll train users, manage escalations, and contribute insights to product development while maintaining up-to-date help materials. With a proactive, customer-focused approach, you'll play a vital role in improving healthcare technology. Join this forward-thinking company and make a significant impact in the public sector!

Qualifications

• 2-4 years in customer support or success operations.
• Strong communication and problem-solving skills.

Responsibilities

• Train users and improve self-service resources.
• Manage escalations and contribute to product development.

Skills

Customer Support

Problem-Solving

Communication Skills

Time Management

Tools

Zendesk

Confluence

Google Suite

Job description

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Location: London - Shift Pattern (4 days on 3 days off)

83zero are working with a growing Med-Tech organisation who are leading the way in improving NHS software across UK GP practices. Funded by NHS England they are also passionate about re-investing profits back into the public sector as a social Impact Business. They are seeking a skilled Customer Success Specialist who will be the first point of contact for users, delivering expert support across phone, email, and webchat, and will troubleshoot technical issues, assist new users, and collaborate with teams to enhance our clinical system.

What You’ll Do:

1. Train internal and external users, improving self-service resources.
2. Manage escalations and contribute insights to product development.
3. Maintain up-to-date help materials and process improvements.

What We’re Looking For:

1. 2-4 years in customer support or success operations.
2. Strong communication, problem-solving, and time management skills.
3. Experience with Zendesk, Confluence, and Google Suite.
4. A team player with a proactive, customer-focused approach.
5. Desirable: NHS/healthcare experience & primary care system knowledge.

Shift Patterns: Alternate weekly early (6:30 am–2:30 pm) & late (12:30 pm–8:30 pm) shifts, including weekends & bank holidays. Office-based in Kings Cross.