Customer Support & Service Coordinator (Salesforce/SAP)

ZEISS Group; Lutterworth; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee benefits

Career development opportunities

Job summary

ZEISS Group in Lutterworth is seeking a Customer Support Coordinator to deliver a high level of service for installed assets. You will log and manage cases in Salesforce, keep internal stakeholders informed, and coordinate with Service Engineers and regional managers to meet customer needs.

The role involves processing service orders and invoicing in SAP, handling credits, returns, repairs, and warranty replacements, generating quotes, administering service contracts, and driving continuous

Qualifications

• Customer-focused and collaborative professional with strong communication.
• Experience using Salesforce and SAP S/4 for service orders.
• Proficiency in Microsoft Office.

Responsibilities

• Update and manage cases in Salesforce to ensure high customer satisfaction.
• Process service orders and invoicing in SAP.
• Handle credits, returns, repairs and warranty replacements.
• Generate quotes and administer service contracts.
• Coordinate with customers and regional managers.
• Support internal collaboration and issue resolution to improve CX.
• Ensure compliance with complaints process and escalation.
• Manage component booking in/out.

Job description

ZEISS Group in Lutterworth is seeking a Customer Support Coordinator to deliver a high level of service for installed assets. You will log and manage cases in Salesforce, keep internal stakeholders informed, and coordinate with Service Engineers and regional managers to meet customer needs.

The role involves processing service orders and invoicing in SAP, handling credits, returns, repairs, and warranty replacements, generating quotes, administering service contracts, and driving continuous