Customer Support Coordinator - Salesforce & SAP

Manpower UK; Lutterworth; On-site; GBP 26,000 - 34,000; Full time

Job summary

ZEISS in the United Kingdom is seeking a Customer Support Coordinator in Lutterworth to drive high-quality service for installed assets. You will log, track and close cases, coordinate with Service Engineers and Managers, and ensure proactive communication with customers.

The role requires efficient order processing in SAP, accurate data handling, and collaboration across teams to meet performance targets in a fast-paced environment.

Qualifications

• Salesforce experience preferred.
• SAP S/4 experience preferred but not essential.
• Ability to work quickly and efficiently in a pressurised environment with a good work ethic.

Responsibilities

• Ensure you are working efficiently within Salesforce CRM, proactively updating the customer and internal stakeholders to ensure maximum customer satisfaction. Creating, managing and closing cases efficiently and effectively.
• Enable accurate and timely service order processing & invoicing in SAP
• Processing credits, returns, repairs and warranty replacement goods
• Generating quotes for work orders and service contracts, administering service contracts and managing associated preventative maintenance actions.
• Liaising with customers and regional managers
• Promote and deliver effective collaboration internally, and with the customer.
• Investigating and actioning disputes, processing credits. Working collaboratively with our credit control teams to ensure cash collection
• Identification of issues and working collaboratively with the appropriate support teams to solve at the root cause.
• Support continuous improvement in team processes and anything that adversely impacts the customer experience
• Ensure compliance at all time, compliant the complaints process to ensure both the Customer and Zeiss response are managed effectively. Escalating to the Customer Support Manager/Team Lead, or Service Manager as needed.
• Management of customer components booking in and out process.

Tools

Salesforce

SAP S/4

Job description

ZEISS in the United Kingdom is seeking a Customer Support Coordinator in Lutterworth to drive high-quality service for installed assets. You will log, track and close cases, coordinate with Service Engineers and Managers, and ensure proactive communication with customers.

The role requires efficient order processing in SAP, accurate data handling, and collaboration across teams to meet performance targets in a fast-paced environment.