Customer Support Coordinator — Salesforce & SAP Specialist

Manpower UK; United Kingdom; Remote; GBP 23,000 - 32,000; Full time

Job summary

ZEISS is seeking a Customer Support Coordinator in Lutterworth to join the Service Support team. You will act as the primary contact for customer support related to installed assets, ensuring timely case logging, high accuracy, and proactive communication.

Responsibilities include CRM updates in Salesforce, service order processing in SAP, handling credits/returns, and generating quotes for service contracts while collaborating with engineers and managers to deliver best-in-class service.

Qualifications

• Strong customer focus with a collaborative mindset.
• Experience with Salesforce CRM preferred.
• SAP S/4 experience preferred but not essential.
• Good communication and proactive work ethic.

Responsibilities

• Proactively update customers and internal stakeholders to ensure satisfaction.
• Process service orders and invoicing in SAP.
• Handle credits, returns, repairs and warranty replacements.
• Generate quotes for work orders and service contracts.
• Liaise with customers and regional managers.
• General administration duties and internal collaboration.
• Investigate disputes and coordinate with credit control.
• Support continuous improvement of team processes.

Skills

Customer focus

Collaboration

Communication

Pressure handling

Tools

Salesforce

SAP S/4HANA

Job description

ZEISS is seeking a Customer Support Coordinator in Lutterworth to join the Service Support team. You will act as the primary contact for customer support related to installed assets, ensuring timely case logging, high accuracy, and proactive communication.

Responsibilities include CRM updates in Salesforce, service order processing in SAP, handling credits/returns, and generating quotes for service contracts while collaborating with engineers and managers to deliver best-in-class service.