Customer Support & Service Coordinator

Carl Zeiss Ltd.; Lutterworth; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Career development

Employee benefits

Job summary

Carl Zeiss Ltd. in Lutterworth is seeking a Customer Support Coordinator to manage customer cases, process orders in SAP, and coordinate service activities. You will work closely with engineers and managers to ensure timely updates and high-quality service.

The role emphasizes proactive communication, accuracy, and collaboration to deliver best-in-class support to customers across installed assets and service contracts.

Qualifications

• Experience with Salesforce CRM preferred.
• SAP S/4HANA experience beneficial but not required.
• Proficient with Microsoft Office and ability to learn internal tools.

Responsibilities

• Efficiently update and close cases in Salesforce.
• Process service orders and invoicing in SAP.
• Handle credits, returns, repairs and warranty replacements.
• Generate quotes for work orders and service contracts.
• Liaise with customers and regional managers.
• Perform general administration duties.
• Collaborate internally to improve processes.

Skills

Customer focus

Salesforce experience

Communication

Attention to detail

Tools

Salesforce

SAP S/4HANA

MS Office

Job description

Carl Zeiss Ltd. in Lutterworth is seeking a Customer Support Coordinator to manage customer cases, process orders in SAP, and coordinate service activities. You will work closely with engineers and managers to ensure timely updates and high-quality service.

The role emphasizes proactive communication, accuracy, and collaboration to deliver best-in-class support to customers across installed assets and service contracts.