Customer Support & Scheduling Pro

Infinity Home Services; Newport; On-site; GBP 26,000 - 36,000; Full time

Job summary

Fedale General Contractors is seeking a Customer Service Representative to support customers and internal teams. You will handle inbound requests, gather accurate information, schedule appointments, and perform essential administrative tasks in a professional, process-driven environment.

You will collaborate with the Office Manager and Lead CSR, utilize QuickBooks and CRM systems, and aim to deliver a positive customer experience while adhering to SOPs and safety guidelines.

Qualifications

• Requires high school diploma with additional coursework in accounting, IT, or communications.
• Minimum 1 year in an administrative support role; construction experience is a plus.
• Strong math skills with basic 4-function operations.
• Comfort with using QuickBooks and a CRM system for data entry and records.
• Excellent customer service, calm under pressure, and clear written and verbal communication.

Responsibilities

• Respond promptly to inbound service requests across channels (phone, email, web forms, text).
• Collect and record customer information accurately in CRM and lead sheets.
• Direct inbound calls to appropriate departments and maintain high answer rates.
• Schedule appointments for Project Consultants using scheduling software.
• Adhere to SOPs and contribute to ongoing process improvements.
• Work to meet and exceed KPIs while developing skills and supporting peers.
• Uphold company values and foster a professional team environment.
• Provide administrative support to Office Manager and Lead CSR; assist Marketing and Sales as needed.
• Seek productivity improvements daily and follow safety guidelines.
• Complete other tasks as assigned by Management.

Skills

Customer service

Communication

Data entry

Multi-tasking

Problem solving

Education

High School Diploma+ Coursework

Tools

QuickBooks

CRM systems

Job description

Fedale General Contractors is seeking a Customer Service Representative to support customers and internal teams. You will handle inbound requests, gather accurate information, schedule appointments, and perform essential administrative tasks in a professional, process-driven environment.

You will collaborate with the Office Manager and Lead CSR, utilize QuickBooks and CRM systems, and aim to deliver a positive customer experience while adhering to SOPs and safety guidelines.