Customer Support Representative I

Freudenberg Group; Port Talbot; On-site; GBP 23,000 - 30,000; Full time

Job summary

Freudenberg Flow Technologies Ltd. in the United Kingdom is seeking a Customer Support role to resolve inquiries and complaints, provide product and service information, and build strong relationships with customers to understand their needs.

You will assist in developing improvement plans in response to feedback and collaborate with Quality Management and Planning to ensure new products are set up in the system, ensuring accuracy with local entities and customers.

Qualifications

• Has skills developed through formal training or work experience

Responsibilities

• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers
• Builds and maintains strong relationships with customers to gain an understanding of customer needs
• Assist in the development of improvement plans and programs in response to customer feedback.
• Cooperation with Quality Management & Planning to ensure new products are set up in the system
• Ensures correctness and completeness in cooperation with local entities and customers

Skills

Has skills developed through formal

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Resolves customer inquiries and complaints fairly and effectively
• Provides product and service information to customers
• Builds and maintains strong relationships with customers to gain an understanding of customer needs
• Assist in the development of improvement plans and programs in response to customer feedback.
• Cooperation with Quality Management & Planning to ensure new products are set up in the system
• Ensures correctness and completeness in cooperation with local entities and customers

Qualifications:

• Has skills developed through formal training or work experience

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Flow Technologies Ltd.