Customer Service Representative

Trelleborg Marine & Infrastructure; Hawarden; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Encouraging work environment

Competitive compensation package

Generous annual leave

Training and education

Job summary

A global leader in polymer-based solutions seeks a Customer Service Representative in Hawarden, UK. You will ensure customer satisfaction through communication, order processing, and resolving issues. Ideal candidates possess a high school diploma, experience in customer service, and a technical understanding of manufacturing processes. This role offers competitive compensation, training, and a supportive work environment. Become part of a diverse and innovative team shaping the future of the industry.

Qualifications

• Previous experience in customer service roles, preferably in a manufacturing or industrial setting.
• Comfortable working in an office environment; may involve out-of-hours working.
• Office environment familiarity with possible out-of-hours work to accommodate time zone variations.

Responsibilities

• Efficiently process and manage customer orders.
• Serve as the primary point of contact for customers.
• Resolve customer concerns and complaints promptly.
• Generate accurate price quotations considering costs and policies.
• Monitor order status and keep clients informed of delays or changes.

Skills

Customer service

Technical understanding of manufacturing processes

Communication skills

Education

High school diploma or equivalent

Associate or bachelor's degree (if applicable)

Job description

Do you want to make a lasting difference for our customers and the environment?

Start shaping industry from the inside.

Who are we

Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.

About the Job

As a Customer Service Representative you will play a pivotal role in ensuring customer satisfaction through effective communication, order processing, and issue resolution. This position requires a customer centric approach, technical understanding of manufacturing processes, and a commitment to delivering service excellence in a timely and professional manner.

Responsibilities

• Order Processing: Efficiently process and manage customer orders.
• Customer Communication: Serve as the primary point of contact for customers, addressing inquiries, providing product information, and helping in a professional manner.
• Issue Resolution: Resolve customer concerns, complaints, and discrepancies promptly, collaborating with internal teams for effective solutions.
• Quotation and Pricing: Generate accurate and timely price quotations, considering production costs, pricing policies, and customer agreements.
• Order Tracking: Monitor and track the status of customer orders, keeping clients informed of any changes, delays, or issues that may impact delivery schedules.
• Product Knowledge: Stay well-informed about the company's product offerings, specifications, and updates to effectively communicate with customers.
• Cross-functional Collaboration: Collaborate with various internal departments to ensure seamless coordination and meet customer expectations.
• Customer Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement and contribute to the enhancements.
• Compliance: Ensure adherence to industry regulations, company policies, and quality standards.
• Continuous Improvement: Proactively identify opportunities for process optimization, cost efficiencies, and improved service delivery.
• Training and Development: Participate in training programs to enhance product knowledge and customer service skills, contributing to the continuous development.
• Timely Reporting: Provide regular and ad-hoc reports on customer service metrics.
• Other Duties: Carry out any other reasonable tasks as requested to support business objectives.

What you bring

• High school diploma or equivalent. Some positions may require an associate or bachelor's degree, especially if specialized technical knowledge is needed.
• Previous experience in customer service roles, preferably in a manufacturing or industrial setting.
• Comfort working in an office environment that may involve out-of-hours working to accommodate time zone variations when needed.

What we offer

• A responsible and results-oriented task in an internationally active industrial company
• We provide an encouraging environment offering growth within the company while investing in your training/education
• Family and congenial working atmosphere with modern equipment
• Attractive competitive compensation package
• Generous annual leave

Application process

Are you the person we're looking for?

Apply now and become part of our team in Hawarden!

Don't delay, send us your application to explore a career at Trelleborg

Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.

We provide an encouraging environment which offers growth within the company while investing in employee training/education. Our facility is a close and friendly community which allows you to brainstorm your ideas with other colleagues.

We encourage applications from people of all nationalities, religions, genders, sexual identities, different ages and people with disabilities.

At Trelleborg our people are #shapingindustryfromtheinside