Customer Service / Internal Sales Specialist

Hyva Group; Manchester; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary adjusted annually

Dynamic and international work environment

Great Place to Work certified

Competitive salary

Job summary

A leading automotive supplier is seeking a Customer Service / Internal Sales Specialist in Manchester. The role involves supporting sales orders, understanding customer needs, and collaborating with order management and finance teams. Ideal candidates should have experience in the automotive aftermarket, strong organizational skills, and proficiency in MS Office and ERP systems. Join this inclusive company to contribute to a dynamic work environment with growth opportunities.

Qualifications

• Experience in a similar position in an aftermarket supplier or automotive distributor.
• Understanding of the automotive aftermarket market.
• Ability to work effectively in a team and problem-solving skills.
• Analytical mindset with strong organizational and project management skills.
• Excellent communication and interpersonal skills and a proactive problem-solving approach.
• Team player.

Responsibilities

• Follow up on sales and conduct additional sales.
• Investigate customer needs and provide solutions.
• Support internal order management with technical queries.
• Monitor inventory and keep customers informed.
• Ensure accurate order information and ERP processing.
• Monitor inventory, forecast, and supply chain for delivery times and inform customers.
• Address complaints and liaise with After Sales for resolutions.
• Collaborate with Finance on late payments and delivery stoppages.

Skills

Technical background in automotive aftermarket

Communication and interpersonal skills

Organizational and project management skills

Analytical mindset

Team player

Tools

MS Office

ERP systems

Job description

Customer Service / Internal Sales Specialist page is loaded## Customer Service / Internal Sales Specialistlocations: United Kingdom - Manchestertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR100208## **Position Overview**The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro-active Technical, logistic, administrative and financial support for completion of sales orders in his specialization. Gives support to the order management team and has contact with new and existing customers to provide a superior level of customer satisfaction.## **Key Responsibilities*** Follows up on sales made by the Sales department and conducts additional sales in his specialization to the customer* Investigate and analyze the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialization* Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialization* Support the internal order management team in regard to commercial and technical questions* Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system* Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer* Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions* Work in conjunction with Finance department in regard to late payments and delivery stoppage.## **Role Requirements*** Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage.* Technical background with understanding of the regional and national automotive aftermarket market.* Computer skills like MS Office, ERP systems, ...* Analytical mindset, strong organizational and project management skills* Excellent communication and interpersonal skills, creative and problem-solving mindset* Team player## **What we offer*** We care about ecology and are truly sustainable. Not only for the environment but also for social resources.* We have a highly dynamic and very international work environment.* We have Great Place to Work certified countries!* We provide a competitive salary which is adjusted on an annual basis in case of good performance.write job description here*Your Location:*United Kingdom - Manchester**Diversity, Equity & Inclusion (DEI) **We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.********Join us and be part of a team where everyone belongs!****locations: United Kingdom - Manchestertime type: Full timeposted on: Posted 30+ Days Ago