Customer Service Administrator

Confidential; London Borough of Croydon; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid working after training

Full training provided

Excellent benefits

33 days holiday + Birthday leave

Progression opportunities

Job summary

Confidential in Croydon is seeking a Customer Service Administrator to join their accounting function. You will respond to customer queries via email and resolve billing and general account issues as part of a busy team.

The role offers full training, excellent benefits, hybrid working after training, and clear career progression. Monday to Friday 9am to 5:30pm with flexibility; permanent role; local commuting.

Qualifications

• Proven customer service experience.
• Experience with supporting customers with bills, payments or similar is advantageous.
• Keen to learn new processes and develop new skills.
• Organised, motivated and able to work well under pressure when needed.
• Competent IT skills and ability to learn new systems.
• Local to the area or within a reasonable commute.
• Customer focused with excellent communication skills.

Responsibilities

• Respond to customer queries via email relating to payments.
• Investigations / issue resolution.
• Update internal systems.
• Data entry and systems updates.
• Manage and prioritise high volumes of emails and system tasks.
• Produce correspondence to customers where needed.
• Process transactions relating to customer payments.

Skills

Customer service

Billing support

Data entry

IT skills

Tools

CRM systems

Job description

Customer Service Administrator

Customer Service Administrator - Croydon - Leading Employer

Are you a customer focused professional seeking a new role with a leading employer? Are you seeking employment with an employer of choice who can offer clear career progression and development? Our leading professional services client based in Croydon are seeking a motivated and customer focused candidate to work within there accounting function as a Customer Service Administrator. Working as part of a team in a highly successful department, you will play a key role in responding to customer queries via email and resolving billing and general account queries

• Leading company with excellent benefits
• Full training provided
• Excellent working conditions and office environment
• Excellent progression and development within the business
• Agile / Hybrid working once fully trained
• Monday to Friday 9am to 5:30pm (can be flexible)
• NEG up to 27.3k + extensive benefits + 33 days holiday + Birthday leave
• Permanent role

Duties include

• Respond to customer queries via email relating to payments
• Investigations / issue resolution
• Update internal systems
• Data entry and systems updates
• Manage and prioritise high volumes of emails and system tasks
• Produce correspondence to customers where needed
• Process transactions relating to customer payments

Experience needed

• Proven customer service experience
• Experience with supporting customers with bills, payment or similar would be an advantage
• Keen to learn new processes and develop new skills
• Organised, motivated and able to work well under pressure when needed
• Competent IT skills an able to learn new systems
• Local to the area or within reasonable commute
• Customer focused with excellent communication skills

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.