Team Support Administrator

Confidential; King's Lynn; Hybrid; GBP 21,000 - 22,000; Part time

Job summary

Berry Recruitment in King's Lynn is seeking a Team Support Administrator to assist a client by handling online applications, responding to enquiries, and delivering support to individuals.

The role is remote with occasional in-person meetings in King's Lynn. It is a temporary position starting 1 November (ASAP) to 18 December, and again from 4 January to 26 March, with potential to go permanent. DBS check required.

Qualifications

• Experience in an administrative and customer facing role.
• Ability to act on own initiative and organise, plan and prioritise workload to meet deadlines.
• Strong IT skills and confidence using MS Office and related systems.

Responsibilities

• Work with the application portal to perform basic eligibility checks on applicants and review documentation.
• Prepare weekly documents for the company by compiling team information into a Word document and cross-checking with the spreadsheet.
• Use an ID check platform to verify applicant details and spot potential fraud.
• Manage the inbox: respond to enquiries, update applicant case notes, escalate issues and respond to voicemails.

Skills

Administrative experience

Customer-facing

IT skills

Tools

MS Office

Job description

Berry Recruitment are looking for a Team Support Administrator to support a successful client in King's Lynn.

You will be supporting the company to help assess online applications, respond to enquiries and deliver support to individuals.

Your key responsibilities will include:

• Working with the companies application portal to perform basic checks on applicant eligibility (checking employment history and supporting documents).
• Preparing the weekly documents ready for the company, compiling information already prepared by the team into a Word document and cross checking with the spreadsheet.
• Using an ID check platform to verify applicant details, being alert to the potential for fraud.
• Managing the inbox; responding to enquiries, updating applicant case notes, escalating issues to the relevant team members, responding to voicemail messages.

The ideal candidate should:

• Have experience working in an administrative and customer facing role.
• Be able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.
• Have strong IT skills and confidence working with MS and systems.

Hours: 16 hours per week flexibly spread over three to four days, to include Thursday and Friday.

Rate of pay: 15.38 per hour.

This is a remote, work from home role with occasionally attending in-person meetings in King's Lynn.

This is a temporary position starting on 1st November (or ASAP) to 18th December and then from the 4th January to 26th March. This role does have the opportunity to go permanent.

You must be willing to undergo a Basic DBS check.

We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010.