Technical Support Officer

Qargo TMS; London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Flexible hours

Opportunities for growth

Job summary

A cloud-based transport management platform is looking for a Technical Support Officer in London. This role involves providing technical assistance to clients and managing the helpdesk. Ideal candidates will have strong analytical skills, advanced Excel proficiency, and a customer-focused mindset. The position offers a competitive salary, flexible hours, and opportunities for growth within the company.

Qualifications

• Strong analytical and technical aptitude with software systems.
• Customer-focused mindset with clear communication skills.
• Attention to detail and precision in handling administrative tasks.

Responsibilities

• Assist clients with technical support and coordinate with engineering.
• Manage the technical helpdesk for clients across multiple regions.
• Educate clients on new and existing features.

Skills

Strong analytical/technical aptitude

Solid understanding of transportation concepts

Advanced Excel skills

Fluent in English

Customer-focused mindset

Attention to detail

Adaptability and flexibility

Job description

Join to apply for the Technical Support Officer role at Qargo TMS.

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Technical Support Officer to join our team in London. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!

About the Role

As Technical Support Officer, you’ll be a key member of our support team, providing technical assistance to clients across the UK, Belgium, Ireland, and the Netherlands. With your strong analytical skills, you’ll ensure smooth client onboarding, handle data management tasks, and configure customised mappings to keep client operations running seamlessly.

Key Responsibilities

• Be one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed.
• Manage the technical helpdesk for our clients across multiple regions.
• Communicate and educate clients on new and existing features through our helpdesk portal.
• Upload master data (drivers, vehicles, customers) into Qargo.
• Adapt PDF and email templates to match client requirements.
• Set up Excel/CSV imports and configure mappings to ensure data accuracy.
• Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis.

Skills & Experience

• Strong analytical/technical aptitude and confidence navigating software systems.
• Solid understanding of transportation concepts.
• Advanced Excel skills; scripting/programming knowledge is a plus.
• Fluent in English.
• Customer-focused mindset with clear communication skills.
• Attention to detail and precision in handling administrative tasks.
• Adaptability and flexibility to thrive in a fast-moving startup.

What We Offer

• Competitive salary package with attractive benefits.
• A role with genuine responsibility, ownership, and impact.
• Opportunities to grow with Qargo and realise your ambitions.
• Flexible hours and a hybrid working model from our London office.

We’d love to get to know you beyond your CV - so part of the application includes a short 2-3 minute video presentation. It’s a great way for you to introduce yourself and share what excites you about this role!