Account Manager (UK)

Qargo TMS; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities

Flexible working hours

Home office freedom

Job summary

Qargo TMS is seeking an Account Manager to manage client relationships in the UK, ensuring satisfaction and success. You will work closely with internal teams and clients to maximize platform benefits and drive customer success.

The ideal candidate has 3–4 years of experience in account management, preferably in the transportation industry, and is tech-savvy with excellent communication skills. This position offers a competitive salary, growth opportunities, and flexible working hours.

Qualifications

• 3–4 years in account management or client-facing role.
• Experience in transportation industry preferred.
• Comfortable with SaaS products and integrations.

Responsibilities

• Nurture client relationships post-implementation.
• Act as key account manager ensuring satisfaction.
• Monitor client usage and identify optimization opportunities.
• Collaborate with internal teams for seamless service.
• Provide training to help clients maximize platform benefits.
• Capture and manage feature requests from clients.

Skills

Account management experience

Communication skills

Problem-solving skills

Customer-centric mindset

Tech-savvy

Transport industry knowledge

Job description

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform.We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for an Account Managerto join our team and manage our existing client base in the UKwhile ensuring continuous satisfaction and success!

About the Role

• You’ll nurture and strengthen relationships with clientsafter implementation.

• You’ll act as a trusted advisorfor our customers and ensure they get the most value out of Qargo.

• You’ll work closely with internal teamsto ensure smooth service delivery, translate customer needs into roadmap input, and boost overall customer satisfaction.

Key Responsibilities

• Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.

• Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.

• Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.

• Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.

• Provide training and guidanceto clients to help them maximise the benefits of our platform.

• Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.

Skills & Experience

• 3–4 years of experience in account management, customer success, or another client-facing role.

• Experience in the transportation industry; knowledge of container transport is a strong plus.

• Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations

• Comfortable with upselling and commercial objectives. You think long-term, but also have a natural commercial drive and enjoy giving presentations or demos.

• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.

• Excellent problem-solving skills and a proactive, customer-centric mindset.

• Confident working both independently and collaboratively, managing multiple priorities with ease.

• Comfortable visiting clients regularly. Ideally, you’re based in the North of the England.

What We Offer

• A competitive salary packageand benefits.

• Growth opportunities in a fast-scaling tech company.

• Flexible working hoursand the freedom to use your home office as your base.

• Being a part of a driven and inclusive team that is transforming the logistics industry.