Automotive Service Administrator: Customer Care Leader

JCT600 Ltd; Doncaster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

34 days annual leave increasing to 38 days

Enhanced maternity and paternity leave

Training and development opportunities

Cycle-to-work and discounted gym schemes

Referral scheme up to £1,000

Job summary

A leading automotive company in the UK is seeking a Service Administrator to deliver exceptional customer experiences. This role involves managing service bookings, collaborating with technical teams, and ensuring accurate documentation. The ideal candidate will possess strong communication and organizational skills, alongside the ability to multitask in a busy environment. Full-time employment with competitive benefits, including generous annual leave and family support, is offered. This is an excellent opportunity to grow your career in a supportive company.

Qualifications

• Previous experience in an automotive customer support role is preferable.
• Strong communication and organisational skills are essential.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Deliver customer experiences that exceed expectations.
• Take ownership of daily service booking approvals.
• Work closely with technical teams for accurate fault resolution.
• Lead the initiation of diagnostic documentation.
• Collaborate with the Parts Department for parts availability.
• Maintain accurate updates of the C2/loan vehicle fleet.
• Achieve 100% accuracy in all administrative activities.
• Represent JCT600 professionally via phone and email.

Skills

Strong communication skills

Organisational skills

Multitasking ability

Job description

A leading automotive company in the UK is seeking a Service Administrator to deliver exceptional customer experiences. This role involves managing service bookings, collaborating with technical teams, and ensuring accurate documentation. The ideal candidate will possess strong communication and organizational skills, alongside the ability to multitask in a busy environment. Full-time employment with competitive benefits, including generous annual leave and family support, is offered. This is an excellent opportunity to grow your career in a supportive company.