Customer Support - IMMEDIATE START - Cambridge based - till mid February 2025

www.cardandpaymentjobs.com; Cambridge; On-site; GBP 20,000 - 25,000; Part time

Job summary

A payment solutions provider based in Cambridge is seeking Customer Support specialists. This role involves handling client queries, responding to emails, and verifying IDs. The contract initially spans six weeks with a chance of permanence for one position. Ideal candidates will show initiative, have strong attention to detail, and communicate effectively.

Qualifications

• Ability to show initiative and work independently.
• Case Management Acumen.
• Attention to detail required.

Responsibilities

• Be the first line of support dealing with client queries.
• Respond to emails.
• Collect Data to verify ID.

Skills

Ability to show initiative

Attention to detail

Effective communication

Polite under pressure

Job description

Overview

Customer Support - IMMEDIATE START - Cambridgebased - till mid February 2025

Our client is a payments company looking to hire 4 Customer Support specialists.

Initially, this is a 6 week contract with the possibility of one of the roles becoming permanent.

Responsibilities

• Be the first line of support dealing with client queries


• Respond to emails


• Collect Data to verify ID

What you’ll need

• Ability to show initiative and work independently


• Case Management Acumen – ability to track progress


• Attention to detail


• Be polite under pressure


• The ability to communicate clearly and effectively

NICE TO HAVE

• Payments / Fintech experience


• Proficient in Excel