Customer Support - IMMEDIATE START - Cambridge based

www.cardandpaymentjobs.com; Cambridge; On-site; GBP 31,000 - 36,000; Part time

Job summary

A payments company is seeking a Customer Support specialist for an immediate start in Cambridge. This role, initially a 6-week contract, involves being the first line of support for client queries and ensuring effective communication. Candidates should demonstrate initiative, attention to detail, and the ability to work well under pressure. Previous experience in payments or fintech is a plus.

Qualifications

• Ability to show initiative and work independently.
• Case Management Acumen to track progress.
• Attention to detail and clear communication.
• Polite and resilient under pressure.
• Clear and effective written and verbal communication.

Responsibilities

• Be the first line of support dealing with client queries.
• Respond to emails.
• Collect data to verify ID.

Skills

Initiative

Case Management Acumen

Attention to detail

Politeness under pressure

Clear communication

Tools

Excel

Job description

Overview

Customer Support - IMMEDIATE START - Cambridge based - till mid March 2025

Our client is a payments company looking to hire a Customer Support specialist. Initially, this is a 6 week contract.

Responsibilities

• Be the first line of support dealing with client queries
• Respond to emails
• Collect Data to verify ID

What you’ll need

• Ability to show initiative and work independently
• Case Management Acumen – ability to track progress
• Attention to detail
• Be polite under pressure
• The ability to communicate clearly and effectively

Nice to have

• Payments / Fintech experience
• Proficient in Excel