Customer Support Executive

Every Step Recruitment; Watford; On-site; GBP 22,000 - 26,000; Full time

Job summary

Every Step Recruitment is recruiting a Customer Support Executive to join a successful business based in Watford. This is an excellent opportunity for an experienced customer support professional with a background in a customer-focused office environment, looking for a varied role within a friendly and supportive team.

The successful candidate will be responsible for delivering a high standard of customer service, supporting day-to-day business operations and ensuring enquiries are handled

Qualifications

• Experience in a customer-focused office environment
• Excellent written and verbal communication skills
• Experience handling customer enquiries via telephone and email
• Strong organisational skills and attention to detail
• Ability to prioritise workload in a busy environment
• Professional, proactive and customer-focused approach

Responsibilities

• Responding to customer enquiries via telephone and email
• Building positive relationships with customers and colleagues
• Resolving issues and providing effective solutions
• Processing and updating information on internal systems
• Supporting a variety of administrative and operational tasks
• Working collaboratively with different departments across the business
• Ensuring records are maintained accurately and efficiently

Job description

Every Step Recruitment is currently recruiting for a Customer Support Executive to join a successful business based in Watford.

This is an excellent opportunity for an experienced customer support professional with a background in a customer-focused office environment, looking for a varied role within a friendly and supportive team.The successful candidate will be responsible for delivering a high standard of customer service, supporting day-to-day business operations and ensuring enquiries are handled efficiently and professionally.

Your day-to-day responsibilities will include:

• Responding to customer enquiries via telephone and email
• Building positive relationships with customers and colleagues
• Resolving issues and providing effective solutions
• Processing and updating information on internal systems
• Supporting a variety of administrative and operational tasks
• Working collaboratively with different departments across the business
• Ensuring records are maintained accurately and efficiently

Skills and attributes required:

• Previous experience within a customer-focused office environment
• Excellent communication skills, both written and verbal
• Experience handling customer enquiries via telephone and email
• Strong organisational skills and attention to detail
• Confidence using multiple systems and maintaining accurate records
• The ability to prioritise workload and work effectively within a busy environment
• A professional, proactive and customer-focused approach

This is an excellent opportunity for somebody looking to further develop their career within a customer-focused office environment.

If this sounds like the role for you, we'd love to hear from you.