Customer Support Executive

corpay; Meriden; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Life insurance

Pension 5%

Private healthcare

25 days holiday

LinkedIn Learning

Commission based on targets

Career progression

Job summary

Corpay is hiring a First Line Support in the Meriden office to manage telephone, web chat and email enquiries for 1link users. You will resolve routine issues, schedule bookings, and keep records while delivering a professional customer experience.

You will report to the Technical Support Manager and collaborate with other teams in the UK Product Support division, with hands-on training provided and a strong focus on accuracy and customer service.

Qualifications

• Prior customer service experience, ideally in a first line or help-desk environment.
• Clear telephone, verbal and written communication, with strong listening skills.
• Able to resolve queries and handle difficult conversations calmly.
• Confident using Microsoft applications and learning new systems.
• Organised and accurate when managing several tasks or priorities.

Responsibilities

• Responding to telephone, web chat and email enquiries from service centre users, drivers, and other authorised contacts.
• Understanding the query, provide clear guidance and resolve routine 1link issues using agreed procedures.
• Taking ownership of enquiries, keep customers informed and escalated when needed.
• Handling complaints and challenging conversations calmly and professionally.
• Scheduling future work and workshop bookings through 1link.
• Checking vehicle, driver, service centre and work details before confirming a booking.
• Managing cancellations, changes and alternative arrangements, keeping all parties informed.
• Recording each interaction, action and outcome accurately in the CRM or ticketing system.
• Applying the correct category and priority, and capture useful diagnostic information.
• Escalating unresolved queries with a clear summary, evidence and steps already taken.
• Tracking open enquiries, provide updates and handle customer information securely.
• Maintaining strong knowledge of supported 1link products and processes.
• Sharing call, email and booking workloads to maintain service coverage.
• Following agreed procedures, keep support guidance accurate and flag recurring issues.

Skills

First line support

Customer service

Clear communication

Microsoft Office

Multitasking

CRM systems

Problem solving

Tools

CRM systems

Incident management software

Job description

Your role

What you'll be doing

What We Need

Corpay is currently looking to hire a First Line Support on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will be a first point of contact for users of the 1link system including service centres and drivers. The role handles telephone, web chat and email enquiries, resolves first-line issues, manages future work bookings and keeps accurate records while delivering a clear, professional customer experience. You will report into the Technical Support Manager and regularly collaborate with other teams within the division.

How We Work

As a First Line Support, Corpay will set you up for success by providing:

• Assigned workspace in the Meriden office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Responding to telephone, web chat and email enquiries from service centre users, drivers, and other authorised contacts.
• Understanding the query, provide clear guidance and resolve routine 1link issues using agreed procedures.
• Taking ownership of enquiries, keep customers informed and escalated when needed.
• Handling complaints and challenging conversations calmly and professionally.
• Scheduling future work and workshop bookings through 1link.
• Checking vehicle, driver, service centre and work details before confirming a booking.
• Managing cancellations, changes and alternative arrangements, keeping all parties informed.
• Recording each interaction, action and outcome accurately in the CRM or ticketing system.
• Applying the correct category and priority, and capture useful diagnostic information.
• Escalating unresolved queries with a clear summary, evidence and steps already taken.
• Tracking open enquiries, provide updates and handle customer information securely.
• Maintaining strong knowledge of supported 1link products and processes.
• Sharing call, email and booking workloads to maintain service coverage.
• Following agreed procedures, keep support guidance accurate and flag recurring issues.

Qualifications & Skills

• Previous customer service experience, ideally in a first line or help-desk environment.
• Clear telephone, verbal and written communication, with strong listening skills.
• Able to resolve queries and handle difficult conversations calmly.
• Confident using Microsoft applications and learning new systems.
• Organised and accurate when managing several tasks or priorities.
• Experience of 1link or another automotive related platform is beneficial.
• Experience of CRM, incident-management or ticketing systems is beneficial.
• Knowledge of the automotive, fleet, leasing or vehicle maintenance industry is beneficial.
• Customer focused and approachable.
• Calm and resilient under pressure.
• A practical problem solver with sound judgement.
• Organised, accurate and able to multitask.
• Flexible, collaborative and willing to support the team.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Ability to earn commission based on targets
• Career Progression

#LI-WK1

#LI-Onsite

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

About Corpay

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender i