Customer Support Engineer II: MFDs, Networking

Sharp Business Systems France; Swanley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology solutions provider in the UK seeks a Customer Support Engineer – Level Two. In this role, you'll install, maintain, and repair multi-functional devices while providing excellent customer support. Key qualifications include strong IT skills and a technical background in the print or visual solutions sector. A full UK driving licence is essential. Enjoy the balance of field and remote support with a competitive package aligned with experience.

Qualifications

• Relevant technical qualifications and/or experience in the print or visual solutions sector.
• Full UK driving licence (Category B).
• Self-motivated with a proactive and organized approach.

Responsibilities

• Installing, repairing, configuring and maintaining multi-functional devices.
• Providing training and guidance to customers on hardware and software.
• Diagnosing and resolving advanced MFD and network-related issues.

Skills

Strong IT skills with PCs, laptops and tablets

Good working knowledge of Microsoft products

Confident diagnosing and resolving electromechanical and network faults

Excellent communication and customer-facing skills

Education

Relevant technical qualifications in print or visual solutions sector

Job description

A leading technology solutions provider in the UK seeks a Customer Support Engineer – Level Two. In this role, you'll install, maintain, and repair multi-functional devices while providing excellent customer support. Key qualifications include strong IT skills and a technical background in the print or visual solutions sector. A full UK driving licence is essential. Enjoy the balance of field and remote support with a competitive package aligned with experience.