Level II Customer Support Engineer – Field & Remote

Sharp Business Systems France; Warrington; Hybrid; GBP 29,000 - 38,000; Full time

Job summary

Sharp Business Systems UK is seeking an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands-on role, you’ll install, maintain and repair MFDs and related software, both on-site and remotely, supporting dealer customers.

Reporting to the Regional Service Manager, you’ll troubleshoot complex issues, install drivers, configure networks and provide clear training to customers while meeting KPIs and company processes.

Qualifications

• Strong IT skills with PCs, laptops and tablets.
• Knowledge of Microsoft Word and Excel.
• Ability to diagnose electromechanical and network faults.

Responsibilities

• Installing, repairing, configuring and maintaining MFDs and related products.
• Preparing, setting up and refurbishing equipment.
• Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality.
• Diagnosing and resolving advanced MFD and network-related issues.
• Providing training and guidance to customers on hardware and software.
• Supporting colleagues and providing cover across the service function.
• Assisting with ad hoc tasks to support logistics and service operations.
• Managing stock held on vehicles or sites.
• Working to agreed KPIs and following company processes.

Skills

IT skills

MS Office

Network troubleshooting

Customer service

Driving licence

Job description

Sharp Business Systems UK is seeking an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands-on role, you’ll install, maintain and repair MFDs and related software, both on-site and remotely, supporting dealer customers.

Reporting to the Regional Service Manager, you’ll troubleshoot complex issues, install drivers, configure networks and provide clear training to customers while meeting KPIs and company processes.