Customer Support Engineer - Level Two

Sharp Business Systems France; West of England; On-site; GBP 28,000 - 36,000; Full time

Job summary

Sharp Business Systems UK is seeking an experienced Customer Support Engineer – Level Two to join our Service Engineers team. You will install, maintain and repair multi-functional devices (MFDs) and related software, both on-site and remotely, delivering high-quality customer service.

Reporting to the Regional Service Manager, you will diagnose complex issues, train customers, and support hardware and software across the Sharp portfolio while working to KPIs and company processes.

Qualifications

• Strong IT skills with PCs, laptops and tablets.
• Good working knowledge of Microsoft products (Word, Excel).
• Ability to learn and work with bespoke software systems.
• Relevant technical qualifications and/or experience in the print or visual solutions sector.
• Confident diagnosing and resolving electromechanical and network faults.

Responsibilities

• Installing, repairing, configuring and maintaining MFDs and related products.
• Preparing, setting up and refurbishing new and second-hand equipment.
• Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality.
• Diagnosing and resolving advanced MFD and network-related issues.
• Providing clear training and guidance to customers on hardware and software.
• Supporting colleagues and providing cover across the service function when required.
• Assisting with ad hoc tasks to support logistics and service operations.
• Managing stock held on vehicles or sites.
• Working to agreed KPIs and following company processes and policies.

Skills

IT skills

Customer facing

Network troubleshooting

Remote support

On-site support

Education

Technical qualifications in print/visual systems

Tools

MS Office

Job description

We’re looking for an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands‑on role, you’ll support Sharp Business Systems UK and dealer customers by installing, maintaining and repairing multi‑functional devices (MFDs) and associated software, both on‑site and remotely.

Reporting to the Regional Service Manager, you’ll play a key role in delivering a high‑quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.

What you’ll be doing

• Installing, repairing, configuring and maintaining MFDs and related products
• Preparing, setting up and refurbishing new and second‑hand equipment
• Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
• Diagnosing and resolving advanced MFD and network‑related issues
• Providing clear training and guidance to customers on hardware and software
• Supporting colleagues and providing cover across the service function when required
• Assisting with ad hoc tasks to support logistics and service operations
• Managing stock held on vehicles or sites
• Working to agreed KPIs and following company processes and policies

What we’re looking for

• Strong IT skills with PCs, laptops and tablets
• Good working knowledge of Microsoft products (e.g. Word, Excel)
• Ability to learn and work with bespoke software systems
• Relevant technical qualifications and/or experience in the print or visual solutions sector
• Confident diagnosing and resolving electromechanical and network faults
• Full UK driving licence (Category B)
• Ability to work independently as well as part of a team
• Self‑motivated with a proactive and organised approach
• Excellent communication and customer‑facing skills
• Professional, positive and resilient attitude, even in challenging situations
• Work with industry‑leading technology and customers
• A varied role combining field and remote support
• Supportive team environment with opportunities to develop your technical skills
• Competitive package aligned with experience