Technical Support Agent

Concentrix Limited Company; United Kingdom; Remote; GBP 31,000; Full time

Job summary

A leading company is seeking a Technical Support Agent for their Enterprise team in Northern Ireland. This fully remote role offers a competitive salary and requires commitment to shifts from Wednesday to Sunday. Ideal candidates will have strong technical knowledge and experience in supporting enterprise customers. Join a diverse team and help provide support on exciting new technologies, including VR devices!

Qualifications

• At least 2 years experience supporting enterprise customers.
• Strong technical knowledge of web technologies.

Responsibilities

• Handle 20-25 complex cases daily.
• Provide support for device and performance issues.

Skills

Technical Knowledge

Troubleshooting

Communication

Multitasking

Analytical Skills

Education

Computer Science Qualifications

Tools

Microsoft Suite

Ticket Management Software

Job description

1 week ago Be among the first 25 applicants

Job Description

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

Apply Now

We are looking for a Technical Support Agent to join our team. This is a fully remote role, but only candidates residing in Northern Ireland will be considered, as you may need to visit our hub in Belfast.

The role requires you to commit to shifts between 2pm – 11pm, Wednesday to Sunday. We offer a competitive salary of £30,500 + benefits.

You will handle 20-25 complex cases daily, providing enterprise customers with support including:

• Device and performance support
• Effective communication of troubleshooting steps
• Supporting data and user deletion requests
• Collaborating with engineers for tech resolutions
• End-to-end ownership of support requests
• Proactively updating customers

Requirements

• Preferably at least 2 years of experience supporting enterprise customers via multiple channels
• Strong technical knowledge of web technologies
• Advanced troubleshooting skills
• Ability to communicate technical info clearly to non-technical audiences
• Fluency with Windows, Mac, iOS, Android, Microsoft Suite, and ticket management software
• Good multitasking and prioritization skills
• Strong analytical skills to diagnose and resolve hardware/software issues
• Teamwork and interpersonal skills in a cross-functional environment

Preferred Qualifications

• Web-based background or computer science qualifications

Concentrix is an equal opportunity employer committed to diversity and inclusion. We ensure fair recruitment practices regardless of race, gender, age, or other protected characteristics.

Eligibility to Work

Applicants must be legally authorized to work in the UK.

Location

UK, Work at Home, Northern Ireland

Language Requirements

English (Required)

Time Type

Full-time, Entry level

Job Function

Information Technology

Industries

IT Services and IT Consulting