Senior Technical Support Engineer

TN United Kingdom; London; Hybrid; GBP 47,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Engineer to enhance the IT infrastructure supporting London's iconic parks. This full-time role offers a unique opportunity to engage in exciting projects, ensuring secure and reliable IT solutions while managing user support and system administration. With a focus on modernizing technology, you will work collaboratively with service providers to maintain and enhance the infrastructure. Join a dedicated team committed to diversity and inclusion, and make a meaningful impact in a beautiful working environment.

Benefits

26 days' annual leave

Pension scheme

Private medical insurance

Employee assistance programme

Learning and development opportunities

Cycle to work scheme

Offices in a beautiful location

Qualifications

• Experience in managing Meraki Access points and CCTV.
• Expertise in designing and implementing infrastructure components.

Responsibilities

• Support IT infrastructure ensuring solutions are secure and reliable.
• Balance daily user support with project-based IT tasks.

Skills

Meraki cloud-based dashboard management

Windows 10 deployment

Backup strategies using Azure Site Recovery

Infrastructure components and services design

Cisco Switch experience

Strong communication skills

Job description

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Senior Technical Support Engineer, London

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Client:

The Royal Parks

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

25244790871c

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with 77 million visits every year.

We are now looking for a Senior Technical Support Engineer to join us on a full-time, permanent basis.

The Benefits

• Salary of £47,000 to £55,000 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for an experienced IT professional with a strong background in network and infrastructure to join our dedicated organisation.

You will have the chance to take on exciting projects that modernise and enhance the technology behind some of the world's most iconic green spaces.

What’s more, you will discover that each day brings a fresh new challenge, and this role will offer plenty of variety, ensuring you stay engaged and continuously develop your skills.

So, if you are eager to use your IT expertise to help maintain and enhance the infrastructure supporting London’s most iconic parks, read on and apply today!

The Role

As a Senior Technical Support Engineer, you will support our IT infrastructure, ensuring our IT solutions are secure and reliable.

In this varied role, you'll balance daily tasks like user support, system administration, maintenance, and backups, with project-based work. This will include IT-related tasks within larger organisational projects and initiatives to enhance the IT infrastructure.

Supporting the implementation of networked servers, you will work with other service providers and vendors to ensure we have the equipment to achieve our goals.

Additionally, you will:

• Build and maintain the servers required for internal testing, and production environments
• Maintain access privileges and account groups
• Perform fault assessment on systems issues and implement long-term solutions
• Assist with the implementation of policy and strategy for IT and computer systems
• Please note, on occasion, this role will involve working at height.

About You

To be considered as a Senior Technical Support Engineer, you will need:

• Experience in Meraki cloud-based dashboard management, including Meraki Access points, CCTV, and Teleworker 4G gateway
• Windows 10 deployment experience, including autopilot, modern desktop experience, and Microsoft Endpoint Manager
• Experience implementing backup strategies using Azure Site Recovery and Veeam
• Expertise in designing, developing, and implementing infrastructure components and services (AD, DNS, DHCP, Hypervisors, Fibre Optic Networks, HPE G10+ Servers, and SAN)
• Experience working with Cisco Switch legacy and 9000 series
• Strong communication skills with the ability to simplify technical concepts for non-technical users

Other organisations may call this role IT Infrastructure Engineer, Senior IT Engineer, Network Engineer, Technical Support Engineer, IT Systems Engineer, or IT Support Specialist.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity please get in touch with Jonathan Taylor [emailprotected] . Successful candidates will be appointed on merit.