Customer Support Specialist

Furza; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Structured onboarding

Ongoing mentorship

Private healthcare

Enhanced parental leave

Matched pension contributions

Job summary

Furza is seeking a Graduate Customer Support Specialist to join its team in London. This hybrid role combines traditional customer support elements with advanced AI-powered tools to improve customer experience and operations.

Ideal candidates are intelligent and curious individuals without prior technical experience, driven to solve problems and learn about modern technology. The role offers mentorship, clear career pathways, and an excellent benefits package, including private healthcare and pension contributions.

Qualifications

• Intelligent and curious individuals who enjoy learning new technology.
• No previous technical support experience required.
• Ability to explain solutions clearly.

Responsibilities

• Help customers solve problems using AI-powered tools.
• Communicate with customers over phone, email, and live chat.
• Receive full training to navigate modern technology business operations.

Skills

Problem-solving

Strong written communication

Attention to detail

Job description

Job Title: Graduate Customer Support Specialist

Location: Hybrid (2days per week in London office)

About

This is an exciting opportunity to join one of the UK's leading software businesses, whose technology is used by thousands of professionals across the country every day.

Our clients platform helps customers streamline complex processes, improve efficiency and deliver a better experience for their own clients. By automating time‑counting tasks and simplifying day‑to‑day operations, the business plays a key role in helping organisations work smarter and more effectively.

Backed by significant investment and experiencing continued growth, they combine the stability and resources of an established market leader with the innovation, pace and ambition of a modern technology company. For graduates and early‑career professionals, it's a rare opportunity to join a business where you'll gain exposure to cutting‑edge technology, work alongside experienced teams and benefit from clear progression opportunities across multiple areas of the organisation.

About the Role

What makes this role different is that it's not a traditional customer support position. Our client have invested heavily in AI and technology, so you'll be working with AI‑powered tools, helping customers solve problems, improving processes and learning how a modern technology business operates from the inside.

About You

You don't need previous technical support experience. We're looking for intelligent, curious individuals who enjoy problem-solving, learning new technology and helping people. The role will involve speaking with customers over the phone and full training will be provided. However the majority of customer interactions are handled via email and live chat, so strong written communication skills, attention to detail and the ability to explain solutions clearly are equally important.

What's On Offer?

• Hybrid working (2 days per week in the London office)
• Structured onboarding and ongoing mentorship
• Exposure to AI, SaaS and modern technology platforms
• Clear career progression pathways (Customer Success, Team Leadership, Product Operations, Engineering etc.)
• Excellent benefits package including private healthcare, enhanced parental leave and matched pension contributions

Ready to hear more about this role? Apply today and one of our talent team members will be in touch to discuss the opportunity.

At Furza, we’re committed to promoting equality, diversity and inclusion. We encourage and welcome all applications from everyone, irrespective of background or circumstance. Apply today and our talent team will be in touch to support your requirements.