Customer Support Data Services Administrator - FTC

TN United Kingdom; Waterlooville; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a Customer Service representative to join their team. The role involves processing customer requests, supporting various departments, and enhancing skills through development courses. Ideal candidates should possess excellent communication skills, customer service experience, and proficiency in MS Office. Experience in security technology is a plus.

Qualifications

• Excellent communication skills and customer service experience required.
• Proficiency in MS Office and problem-solving abilities essential.

Responsibilities

• Process customer requests and support other departments during peak times.
• Assist with technical requests and handle administrative tasks.

Skills

Communication

Customer Service

Problem Solving

MS Office

Job description

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Client:

Securitas

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

1b41c3f5225c

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

We are seeking a Customer Service representative to join Securitas. Your responsibilities will include processing customer requests, developing skills to complete required Data Services Levels, working as part of a team to meet customer requirements, supporting other departments during peak times, and handling administrative tasks. You will also support the Track and Trace department, assist with technical requests, and complete development courses to enhance your skills. Excellent communication skills, customer service experience, problem-solving abilities, and proficiency in MS Office are essential. Experience in security technology and SIA CCTV licensing are desirable.

Qualifications:

• Excellent interpersonal and communication skills
• Customer service experience
• Self-motivated and proactive
• Problem-solving and decision-making skills
• Ability to follow instructions and work under pressure
• Proficiency in MS Office and adaptability to new systems
• Professional appearance and attitude
• High integrity and confidentiality
• Flexibility in working hours

Desirable:

• Experience with administration and signalling technology
• Experience in security environment
• SIA CCTV qualification and license