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The Felix Project; Sheffield; On-site; GBP 22,000 - 27,000; Full time

Job summary

THE FELIX PROJECT in Sheffield is hiring a Customer Support Executive to provide exceptional support to internal and external stakeholders on policies, systems and platforms, using clear communication and problem-solving to deliver timely resolutions.

You will maintain charity records in the CRM, help manage compliance across the Felix Go region, collaborate with field teams and partners to maximise donations, and support onboarding and ongoing engagement.

Qualifications

• Food waste experience in academic or professional context.
• Not-for-profit experience, paid or volunteer.
• Experience in customer service.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office tools.
• Experience using Power BI for reporting and analysis.
• Experience using CRM platforms (Salesforce).

Responsibilities

• Provide high-quality support to charities, addressing issues and escalating to relevant stakeholders.
• Manage charity compliance across a designated Felix Go region.
• Utilise the CRM system to maintain accurate and up-to-date records of scheduled donations.
• Collaborate with regional field teams to transition charities from onboarding to ongoing support.
• Work with the data support team to analyse performance, track trends, and address key issues.
• Collaborate with retailer partners and tech suppliers to resolve problems and fulfill requests.
• Assess charity eligibility and capacity for surplus food to maximise donations.

Skills

Food waste experience

Not-for-profit experience

Customer service

Communication skills

Microsoft Office

Power BI

Salesforce CRM

Tools

Power BI

Salesforce CRM

Job description

Customer Support Executive

Company: THE FELIX PROJECT

Salary: £24,479

Contract Type: Permanent

Location: Sheffield

Hours: Full-time

Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday.

Posting date: 21 Oct 2026

Closing date: 20 Nov 2026

Requirements

Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records

About Felix

We are Felix

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We‘re about fuller plates, fuller communities, and fuller lives.

Purpose of the Job

Providing exceptional support to both internal and external stakeholders on policies, systems and platforms, through strong communication and problem solving skills to address partner enquiries, root cause problems, and provide timely resolutions.

Duties and Responsibilities

• Provision of high quality support to charities, addressing issues and escalating to relevant stakeholders where necessary


• Managing charity compliance across a designated Felix Go region


• Utilisation of the CRM system to maintain accurate and up-to-date records of scheduled donations


• Collaborate with regional field teams to transition charities from initial onboarding to ongoing support, aiding engagement and retention efforts


• Work with the data support team to analyse performance, track trends, and proactively address key issues


• Collaborate with retailer partners and tech suppliers to resolve problems and fulfil requests


• Assess charity eligibility and their capacity for surplus food, aiming to maximise donations and assisting with the rollout of new retailers and pilot initiatives

Essential Criteria

• Previous experience working with food waste in either an academic or professional context


• Not-for-profit experience whether in employment or as a volunteer


• Experience of working in a customer service role


• Excellent communication skills both written and verbal


• Proficient in the use of Microsoft Office tools


• Experience of using Power BI for reporting and analysis


• User experience of CRM platforms (Salesforce)

Equity Diversity Inclusion & Belonging

At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.