Customer Support & CRM Administrator

Ainscough Crane Hire; Standish; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Retention bonus

Annual leave

Holiday purchase scheme

Group life assurance

Pension scheme

Payslips online

Benefits platform

Staff forums

Job summary

Ainscough Crane Hire are seeking a Customer Support Administrator to join our Head Office team in Standish, Wigan. This full-time, office-based role supports the wider Business Support and Sales teams with admin tasks, CRM updates and customer enquiries.

You will handle quotations and orders, maintain CRM data, produce market insight reports, and ensure timely, accurate service. The role rewards accuracy, proactivity and a strong customer-focused mindset within a busy, safety-conscious operation.

Qualifications

• Minimum GCSE or equivalent in Maths & English - Desirable
• Experience of working within a team environment in an Admin role
• Excellent telephone manner
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of CRM tools such as Salesforce
• Knowledge and understanding of the requirements of working within a time critical service environment

Responsibilities

• Provide general admin support to the Business Support Team and wider Sales Team
• Raise Customer quotations & Rental Orders
• Use market source data to identify and add sales leads to the CRM for the sales team to qualify
• Update and maintain the company CRM in line with process
• Compile monthly market insight report for Exec review
• Assist Head of Business Support in CRM data management
• Support query investigation and resolution
• Maintain a central system to monitor crane usage and location
• Take miscellaneous calls and advise accordingly
• Manage multiple requests at once

Skills

MS Office

Telephone skills

Teamwork

Communication

Time management

Education

GCSE Maths & English

Tools

Salesforce

Job description

Ainscough Crane Hire are seeking a Customer Support Administrator to join our Head Office team in Standish, Wigan. This full-time, office-based role supports the wider Business Support and Sales teams with admin tasks, CRM updates and customer enquiries.

You will handle quotations and orders, maintain CRM data, produce market insight reports, and ensure timely, accurate service. The role rewards accuracy, proactivity and a strong customer-focused mindset within a busy, safety-conscious operation.