CRM & Customer Support Administrator

Ad Warrior Ltd; Standish; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Bi-Annual retention bonus

24 days annual leave + service-based追加

Holiday purchase option

Group life assurance 3x salary

Pension 4% employer, 5% employee

Payslips and personal info access

Job summary

Ainscough Crane Hire are looking for a Customer Support Administrator to join the Head Office in Standish. The role focuses on administration across core Business Support processes, liaising with depots, and providing support to the Sales team.

Key duties include managing quotations, rental orders, CRM data, and market insights, while maintaining high standards of communication and service in a time-critical environment.

Qualifications

• GCSE or equivalent in Maths & English (desirable)
• Experience in a team Admin role
• Excellent telephone manner
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of CRM tools such as Salesforce
• Understanding time-critical service environments

Responsibilities

• Provide general admin support to the Business Support and Sales teams
• Raise customer quotations and rental orders
• Use market-source data to identify and add sales leads to the CRM
• Update and maintain the CRM in line with process
• Compile monthly market insight report for Exec review
• Assist Head of Business Support in CRM data management
• Support query investigation and resolution
• Monitor crane usage and location in central system
• Handle multiple requests and advise accordingly
• Maintain organised processes and documentation

Skills

Proactive

Attention to detail

IT literate

Time management

Organised

Communication

KPI achievement

Customer service

Reduce errors

Colleague engagement

CRM familiarity

Salesforce

Education

GCSE Maths & English

Tools

Salesforce

Microsoft Office

Job description

Ainscough Crane Hire are looking for a Customer Support Administrator to join the Head Office in Standish. The role focuses on administration across core Business Support processes, liaising with depots, and providing support to the Sales team.

Key duties include managing quotations, rental orders, CRM data, and market insights, while maintaining high standards of communication and service in a time-critical environment.