CRM & Admin Specialist - Customer Support

Ainscough Crane Hire; Standish; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bi-annual retention bonus

Annual leave 24 days + service bonuses

Holiday purchase option

Group life assurance

Pension 4% employer 5% employees

Payslips online

Benefits platform access

Staff forums

Job summary

Ainscough Crane Hire is seeking a Customer Support Administrator to join the Head Office team in Standish, Wigan. This full-time, office-based role involves delivering efficient admin support to the Business Support and Sales teams while handling customer queries and CRM data management.

You will raise quotations and rental orders, identify sales leads from market data, and maintain the CRM. Strong IT and communication skills, plus experience with Salesforce, are desirable for success in a

Qualifications

• GCSE or equivalent in Maths & English - desirable.
• Experience of working within a team environment in an Admin role.
• Excellent telephone manner.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of CRM tools such as Salesforce.
• Knowledge and understanding of the requirements of working within a time critical service environment.

Responsibilities

• Provide general admin support to the Business Support Team and wider Sales Team.
• Raise Customer quotations & Rental Orders.
• Use market source data to identify and add sales leads to the CRM for the sales team to qualify.
• Update and maintain the company CRM in line with process.
• Compile monthly market insight report for Exec review.
• Assist Head of Business Support in CRM data management.
• Support query investigation and resolution
• Maintain a central system to monitor crane usage and location.
• Take miscellaneous calls and advise accordingly.
• Manage multiple requests at once.

Skills

Telephone manner

Attention to detail

Time management

Communication

Organisational skills

IT literacy

Influencing skills

Education

GCSE Maths & English

Tools

Salesforce

Microsoft Office

Job description

Ainscough Crane Hire is seeking a Customer Support Administrator to join the Head Office team in Standish, Wigan. This full-time, office-based role involves delivering efficient admin support to the Business Support and Sales teams while handling customer queries and CRM data management.

You will raise quotations and rental orders, identify sales leads from market data, and maintain the CRM. Strong IT and communication skills, plus experience with Salesforce, are desirable for success in a