Customer Support Administrator

TipTopJob; Standish; On-site; GBP 21,000 - 27,000; Full time

Job summary

Ainscough Crane Hire are seeking a Customer Support Administrator to join our Standish, Wigan head office. You will be the backbone of the Customer Support function, handling quotes, orders, CRM data, and reporting with accuracy and reliability.

You don't need crane knowledge to start; organisation, tech comfort, and pride in high-quality work are what we value. This role offers varied daily tasks and the opportunity to grow within a busy, customer-focused team.

Qualifications

• Previous experience in an administrative or customer support role.
• Strong written and verbal communication and professional telephone manner.
• Good working knowledge of Excel and data reporting.
• Experience using a CRM system.
• Excellent attention to detail and time management.
• Willingness to learn and take pride in accurate, high-quality work.

Responsibilities

• Provide administrative support to the Customer Support and management teams.
• Prepare quotations and rental orders.
• Maintain accurate CRM data.
• Resolve customer queries and produce management reports.
• Support the creation of presentations and business documents.
• Manage multiple priorities with accuracy and deadlines.

Skills

Administrative experience

CRM system

Excel

PowerPoint/Canva

Data entry

Customer service

Communication

Tools

CRM system

Microsoft Office

Job description

Location: Fully on:site : Standish, Wigan

Salary: Competitive

Vacancy Type: Permanent

Ainscough Crane Hire are looking for a Customer Support Administrator to join our team at Head Office in Standish, Wigan.

This is a varied role at the heart of our Customer Support function. Were looking for someone who is organised, accurate, comfortable working with systems and data, and enjoys helping to keep things running smoothly.

Ainscough Crane Hire are the UKs leading crane company.

Ainscough Crane Hire is the UKs leading crane hire company, operating from locations across the UK and supporting customers with everything from everyday crane hire to complex contract lifts and specialist projects.

Safety is at the heart of our business, underpinned by our Make the Safe Choice ethos. Our success isnt simply about our fleet : its about the people behind it, working together to deliver for our customers every day.

What will your day look like?

No two days will look exactly the same. Youll support our Customer Support team with the day:to:day administration that helps us deliver a responsive and professional service to our customers and colleagues.

Youll prepare customer quotations and rental orders, maintain accurate information within our CRM, help resolve queries and make sure important information gets to the right people.

Youll also work closely with the management team, helping to produce daily, weekly and monthly reports, preparing presentation and meeting packs, and providing general administrative support.

There will be plenty to keep on top of, so youll need to be organised, have a good eye for detail and be happy to get stuck in wherever support is needed.

What youll be doing

• Providing administrative support to the Customer Support and management teams.


• Preparing customer quotations and raising rental orders.


• Updating and maintaining accurate information within our CRM.


• Supporting customer and internal query resolution.


• Identifying and adding potential sales leads for our sales teams to qualify.


• Producing daily, weekly and monthly management reports.


• Preparing presentations, meeting packs and other business documents.


• Supporting CRM data management and data quality.


• Compiling market and business insight for management review.


• Maintaining central records and systems.


• Handling telephone and internal enquiries.


• Managing multiple priorities while maintaining accuracy and meeting deadlines.


• Looking for opportunities to simplify and improve routine administration.

What were looking for

You dont need to know anything about cranes when you join us, well teach you that. What matters is that youre organised, comfortable with technology, willing to learn and take pride in producing accurate, high:quality work.

Ideally, Youll Have

• Previous experience in an administrative, customer support or similar role.


• Good written and verbal communication skills and a professional telephone manner.


• A good working knowledge of Excel, with the confidence to work with data and support regular reporting.


• Confidence using PowerPoint and/or Canva to create clear, professional presentations and management packs.


• Experience using Microsoft Office and working across multiple systems.


• Previous experience using a CRM system.


• Excellent attention to detail and good time:management skills.


• The ability to manage several priorities at once.


• A proactive approach. If something needs doing, youre happy to get involved.


• Confidence communicating with colleagues at all levels.


• Experience working in a busy or time:critical environment would be beneficial.

What success looks like

Success in this role means being someone the team can rely on: producing accurate and timely work, keeping information up to date, supporting useful management reporting, delivering great service and helping us reduce unneces