CRM & Admin Support Specialist

Ainscough Crane Hire Limited; Standish; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bi-Annual retention bonus

24 days annual leave plus an extra day

Holiday purchase option (salary-sacr.)

Group life assurance 3 x basic salary

Pension 4% employer 5% employees

Online payslips and holiday records

Access to Ainscough Advantage

Staff forums

Job summary

Ainscough Crane Hire Limited seeks a Customer Support Administrator to join their Head Office in Standish, Wigan. This full-time role (37.5 hours) is office-based, offering a structured environment to support the Business Support and Sales teams with efficient administration and CRM management.

The successful candidate will bring strong organisational skills, excellent communication, and a proven ability to handle multiple requests in a time-critical service setting.

Qualifications

• Minimum GCSE or equivalent in Maths & English.
• Experience in admin role within a team environment.
• Excellent telephone manner.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of CRM tools such as Salesforce.
• Understanding of time-critical service environments.

Responsibilities

• Provide general admin support to the Business Support Team and wider Sales Team.
• Raise Customer quotations & Rental Orders.
• Use market source data to identify and add sales leads to the CRM for the sales team to qualify.
• Update and maintain the company CRM in line with process.
• Compile monthly market insight report for Exec review.
• Assist Head of Business Support in CRM data management.
• Support query investigation and resolution
• Maintain a central system to monitor crane usage and location.
• Take miscellaneous calls and advise accordingly.
• Manage multiple requests at once.

Skills

Telephone etiquette

MS Office

Salesforce CRM

Time management

Communication

Teamwork

Attention to detail

Education

GCSE Maths & English

Tools

Salesforce CRM

Job description

Ainscough Crane Hire Limited seeks a Customer Support Administrator to join their Head Office in Standish, Wigan. This full-time role (37.5 hours) is office-based, offering a structured environment to support the Business Support and Sales teams with efficient administration and CRM management.

The successful candidate will bring strong organisational skills, excellent communication, and a proven ability to handle multiple requests in a time-critical service setting.